Crockett & Jones NYC - Lousy Experience

[ljrcustom]



and much better shoes too.

+1

-LR

 

[swiego]

I bought a pair of Belgraves (full retail, sadly) at this store. The person helping me was Kevin, the store manager. This was in... September perhaps.

Overall experience was pleasant. I am not sure how I was dressed; jeans, some dress shoes, carrying lots of bags. Kevin was quite pleasant to work with; he knew the shoes, explained differences between models to me, pointed out details that distinguished their shoes, and even when I was narrowing in on the belgraves, he went to the back to see if he had any other shoes for me to look at, just for perspective. He also let me try shoes of several different lasts to figure out what fit best. Overall, a very pleasant experience that resulted in a purchase. It was not too busy; when other visitors walked in, he would ask my permission to attend to them and say Hi even when it was obvious they were just window shopping.

He did promise to call me back on availability of the Harlech cordovan shell boot, but I never received the call.

 

[patrickBOOTH]

I don't know why people care so much about how they are treated in stores. Maybe I am a stone and lack human emotion, but I just care that I can get what I want. I don't really need to be jerked-off just because I might spend money.

 

[ShayaEXQT]

Quote:

I don't know why people care so much about how they are treated in stores. Maybe I am a stone and lack human emotion, but I just care that I can get what I want. I don't really need to be jerked-off just because I might spend money.

So true. Sometimes when I get dirty looks from the workers I am grinning inside because "you just work here" I have the money to buy stuff in the store though...

 

[norcaltransplant]



I don't know why people care so much about how they are treated in stores. Maybe I am a stone and lack human emotion, but I just care that I can get what I want. I don't really need to be jerked-off just because I might spend money.

This might be a New York attitude. After a few years of living in NYC, people tend to value their personal space and quiet more than being forced into a superficially pleasant shopping experience. Aside from MTM programs or tailoring, I like minimal interaction with the sales staff. Exceptions to this rule include importers and actual designers.

 

[patrickBOOTH]



This might be a New York attitude. After a few years of living in NYC, people tend to value their personal space and quiet more than being forced into a superficially pleasant shopping experience. Aside from MTM programs or tailoring, I like minimal interaction with the sales staff. Exceptions to this rule include importers and actual designers.

It is not that I prefer to be ignored, I am just really indifferent to sales people when it comes to buying a product. I just think it odd to come onto the internet and complain that you weren't given the royal treatment at a store, or come onto the internet to know what to expect from sales people. I mean, if you want Crockett & Jones shoe just buy the damn things, it is not like yo uare getting a better shoe if you leave having had a happy ending.

 

[negusnegas]

I don't know if being treated with courtesy and respect is the same as being given the royal treatment. I don't think one should ever underestimate the importance of customer satisfaction. C&J is not the only game in town so it makes sense to not be pricks if only for economic reasons. As for me, I rather be left alone, but I also don't feel like it's my job to run after sales people to convince them to sell me their wares.

 

[patrickBOOTH]

With a name brand customer satisfaction is much more about the product than the guy going into the back to measure my foot.

 

[Liquidus]



I don't know if being treated with courtesy and respect is the same as being given the royal treatment. I don't think one should ever underestimate the importance of customer satisfaction. C&J is not the only game in town so it makes sense to not be pricks if only for economic reasons. As for me, I rather be left alone, but I also don't feel like it's my job to run after sales people to convince them to sell me their wares.

Actually in their price range, C&J is one of the few games in town and definitely the biggest one.

 

[Gdot]



I don't know why people care so much about how they are treated in stores. Maybe I am a stone and lack human emotion, but I just care that I can get what I want. I don't really need to be jerked-off just because I might spend money.

I'm with you......although frankly I didn't know 'happy endings' were a normal option in a retail setting. hmmmmm................................

 

[swiego]



I don't know why people care so much about how they are treated in stores. Maybe I am a stone and lack human emotion, but I just care that I can get what I want. I don't really need to be jerked-off just because I might spend money.

I look for salespeople who:
- are knowledgeable and articulate about their products
- have mastered the art of coming to me when I need help and staying away when I don't
- making me feel welcome and comfortable trying their products to decide what works best for me
- not afraid to point out options that work or don't work for me
- can surprise me with something they have that's even more to my taste than what I thought I had settled on.

It sounds like you enter a store knowing exactly what you want, and therefore primarily expect the sales people to run your card and put the merchandise in a big quickly and quietly. Sometimes that is the case for me too; at a grocery store, I really don't expect to have an entourage following me. However, if I enter a store selling $750 shoes with serious intent to get something but no clear idea exactly what I intend to get, I am going to expect more doting, because otherwise (if they don't help, or if they rush me) there's a chance I'll walk out with the wrong thing.

 

[nerve64]



Quote:


So true. Sometimes when I get dirty looks from the workers I am grinning inside because "you just work here" I have the money to buy stuff in the store though...

I hear you dude. Retail workers are the lowest of the low. You should know. You operate an online retail store yourself.

 

[ShayaEXQT]

Quote:

I hear you dude. Retail workers are the lowest of the low. You should know. You operate an online retail store yourself.

not so sure how to take that...

 

[taxgenius]



This might be a New York attitude. After a few years of living in NYC, people tend to value their personal space and quiet more than being forced into a superficially pleasant shopping experience. Aside from MTM programs or tailoring, I like minimal interaction with the sales staff. Exceptions to this rule include importers and actual designers.

I feel the same way - but then again I'm a New Yorker.

 

[Ich_Dien]



I don't know why people care so much about how they are treated in stores. Maybe I am a stone and lack human emotion, but I just care that I can get what I want. I don't really need to be jerked-off just because I might spend money.

+1 Personally as an Englishman and an ex-Londoner I find the American retail approach far too much as well as phony. If I'm looking at you and smiling whilst standing next to something or holding it I need help, if I'm not leave me the hell alone! I don't care for all that 'how is your day, sir?' bollocks.