1. Welcome to the new Styleforum!

    We hope you’re as excited as we are to hang out in the new place. There are more new features that we’ll announce in the near future, but for now we hope you’ll enjoy the new site.

    We are currently fine-tuning the forum for your browsing pleasure, so bear with any lingering dust as we work to make Styleforum even more awesome than it was.

    Oh, and don’t forget to head over to the Styleforum Journal, because we’re giving away two pairs of Carmina shoes to celebrate our move!

    Please address any questions about using the new forum to support@styleforum.net

    Cheers,

    The Styleforum Team

    Dismiss Notice

Buying and Selling on eBay: Tips, Tricks, Problems & Questions

Discussion in 'Classic Menswear' started by HansderHund, Jul 27, 2012.

  1. Jpmorris

    Jpmorris Well-Known Member

    Messages:
    406
    Joined:
    Apr 25, 2012
    Ok, listing items on sunday night, how big of a difference does this really make? I've made an effort to do so recently, but have so much stock, and it is so tempting to just start the listing immediately, id like some feedback. Also, pricing, have you guys found you get an overall better result from starting with a low starting bid, or setting an initial price you are comfortable with? There have been items i would've preferred to get more for, but at the same time i've had items sell for more than their BIN when starting with a higher price
     
  2. capnwes

    capnwes Well-Known Member

    Messages:
    9,223
    Joined:
    Nov 2, 2011
    Location:
    The Gentleman Cave
    Sunday night is the best time to end an item, but be careful with it. It can get a little interrupted by football season...especially if you are selling menswear. Also if you do 1 day handling, like I do, having 60-80 items end on one night may not be feasible, unless your Monday is wide open.
     
  3. ledude

    ledude Well-Known Member

    Messages:
    47
    Joined:
    Feb 6, 2012
    Location:
    Southern California
    Hi, all. I've just been directed here from the Thrift Bragging thread. I have an issue with an eBay customer, and I'd like some advice from those who have been around the block, if you don't mind.



    I sold a pair of thrifted shoes, stamped size 9E. Shipped, received, fine. I get a message in my eBay inbox today saying that the condition is satisfactory and as advertised, and that the shoe does indeed bear a stamp saying size 9E, but that the owner owns several similar shoes and these ones are too small and too narrow. They're not 9E, he says, even though that's how they're marked.

    How shall I handle this? Shall I ask for a return** and then refund the money? Can/should I say tough tacos, dude, you should've asked for measurements before bidding if you were unsure about size variation? Shall I ask him to take pictures of the shoes next to the ones he's comparing them to, in order to verify that this isn't just buyer's remorse with an excuse tacked on? The guy has a 150+ rating at 100%, if that matters.

    Thanks, all, I'm fairly new to this game and I want to handle this well -- I don't want to screw with customer goodwill but I don't want to screw myself over, either.


    **My return policy on the listing is this:


    After receiving the item, contact seller within

    Refund will be given as

    Return shipping

    14 days

    Money back

    Buyer pays return shipping


    Return policy details

    I am confident that the quality of this item is as described, but if after winning the item you feel that it has been truly misrepresented, please contact me so we can resolve the situation. I do my best to point out any flaws in words or in photos, but this item is used and is not guaranteed to otherwise be in pristine condition — in other words, I may miss something even though I do look very closely. I will be happy to reply to any questions, but please ask before bidding. I can't accept returns solely because the item turned out to be the wrong size.



     
  4. bytor13

    bytor13 Well-Known Member

    Messages:
    334
    Joined:
    Dec 19, 2011
    I'm fairly new to eBay myself . . . with that said, here's my thoughts:

    I'd guess he's just not familiar with this particular brand/last and messed up on what his size should be. Since you offer returns, I'd suggest you just take them back. At least that seems the best possible outcome for all involved. Just make sure you receive the item back (w/ tracking along the way) BEFORE you refund his money.

    IF you want to fight it, however, he doesn't particularly have a leg to stand on, as I see it. Comparing a 9E in one brand to another (or often within one brand) is often meaningless. He stated that the item was as described and didn't ask you for measurements prior to purchase, so he just needs to suck it up. That being said, I'd still let him return them.
     
  5. barrelntrigger

    barrelntrigger Well-Known Member

    Messages:
    6,180
    Joined:
    Feb 9, 2012
    Location:
    Wish I were in Japan right now...
    Last edited: Aug 1, 2012
  6. Brianpore

    Brianpore Well-Known Member

    Messages:
    7,252
    Joined:
    Jul 31, 2010
    Location:
    NJ
     
  7. HansderHund

    HansderHund Well-Known Member

    Messages:
    3,161
    Joined:
    Mar 8, 2011
    Location:
    Austria
    
    I'll agree with this stance. When I buy things on eBay, I know I'm not buying it from a department store. Therefore, if I mess up sizing, it's on me. However, that's not the case with most people out there and unfortunately it's part of the deal when you sell. He's being honest with you, which is refreshing I have to say, so that also lends him some credibility. Are you going to be able to resell them? I would say something like this: I'm sorry they didn't work out for you as they are great shoes. It's important to know shoe sizes as they can vary within a brand. My policy is that I don't accept returns for sizing issues, but I'd like to be fair with you. I can refund you XX% (100%- whatever fees you have) upon return of the shoes. That way my fees are covered for the transaction. I shoot for customer satisfaction under the idea that it breeds a better eBay. It keeps people buying on eBay and a larger market is better for sellers, no matter what the product is. I'm also more likely to reward honesty as it's a lot better to hear than the mysterious complains that often seem concocted (though these are few and far between). Edited to add that Brian was faster and easier with his response.
     
    Last edited: Aug 1, 2012
  8. VLSI

    VLSI Well-Known Member

    Messages:
    6,033
    Joined:
    Mar 17, 2011
    Do you get FV fees refunded for returns?
     
  9. Brianpore

    Brianpore Well-Known Member

    Messages:
    7,252
    Joined:
    Jul 31, 2010
    Location:
    NJ
    Yes, you need to open a "cancel transaction" and list it under "buyer returning item" The buyer has 7? (I didnt go back to check, from memory) days to respond and either agree or not agree to cancel the transaction. If he does not respond, after 7? days you can close the case and get the fees back. I have had issues where a stupid buyer declined to cancel the transaction for whatever stupid reason and if you call ebay, explain the situation (in this case the item was returned, heres the tracking info, etc etc) they will manually refund you the FV fee no problem.
     
  10. capnwes

    capnwes Well-Known Member

    Messages:
    9,223
    Joined:
    Nov 2, 2011
    Location:
    The Gentleman Cave
    +1
     
  11. chiron

    chiron Well-Known Member

    Messages:
    389
    Joined:
    Jun 9, 2012
    Location:
    IL
    Thanks...

    I also got that message trying to list a Boss tie.
     
  12. chiron

    chiron Well-Known Member

    Messages:
    389
    Joined:
    Jun 9, 2012
    Location:
    IL

    WOW... Thank you so much!!! [​IMG]

    I have been playing pant origami for days... (no pun intended) [​IMG]
     
  13. ruben

    ruben Well-Known Member

    Messages:
    1,646
    Joined:
    Nov 12, 2006
    I've had problems shipping to Brazil and Thailand via USPS first class.



    Does ebay's new price+shipping guarantee override all other factors?

    My situation:
    -Sold a couple items to a guy, he wants to return (nothing wrong with them just changed mind).
    -I agree to a return as per my return policy (buyer eats original shipping and pays return shipping if no problems with the item).
    -Item comes back fine, I refund the original purchase price.
    -buyer complains about not getting return shipping refunded, I explain the situation.
    -buyer now claims that when he bid the item was listed as "free shipping" so I should refund him for this anyways. It was certainly not listed as such, and doesn't show any free shipping whn looking at the archive listing.
    -I call ebay, the guy is very helpful, he checks, says there's no free shipping listed and that if the buyer thinks there was that he needs to contact ebay, I've done all I need to do.
    -Buyer opens a case, ebay holds funds from my paypal, we both present our cases (i cite my conversation and give the reference #)
    -ebay then tells me they've found in my favor, but refund the guy the rest anyways.
     
  14. HansderHund

    HansderHund Well-Known Member

    Messages:
    3,161
    Joined:
    Mar 8, 2011
    Location:
    Austria
    

    So eBay found in your favor, but they refunded him the full amount, including shipping both ways?
     
  15. rs232

    rs232 Well-Known Member

    Messages:
    243
    Joined:
    Oct 8, 2008
    ^ About 1 in 10 paypal transactions turn out bad for me. Simply because everyone knows that you can sometimes get away with this behaviour, it tends to attract chiselling, etc. And half of all disputes are made exceptionally painful by paypal even after both parties come to an agreement (funds frozen for certain time periods, etc, "you must responds within 24 hrs or we will rule in the other party's favour...).

    As an incentive, I generally offer free shipping if paying by methods other than paypal, and require insurance and tracking on all paypal transactions, to insure against the stress and waste of time of dealing with paypal. Note that you can't specify the "free shipping" option in the listing parameters if you do this, only in the title and description of your listing.

    For non-US users of Ebay, if you can accept USD payments, all the bells and whistles on the listing parameters are generally cheaper (eg scheduled start times are $0.10 USD on ebay.com, but $0.40 on ebay.com.au, and these currencies are currently at parity)

    Also, you can't ship shoes to Greece and Italy.
     
  16. SpooPoker

    SpooPoker Well-Known Member

    Messages:
    35,830
    Joined:
    Oct 11, 2009
    Location:
    In The Hustle
    Someone I bought something from in the Netherlands told me that they don't release the funds in their account until feedback is left, or something like that - is that true? I paid instantly, he shipped the item, I received it, and then he told me to leave him feedback so they can release the funds...
     
  17. HansderHund

    HansderHund Well-Known Member

    Messages:
    3,161
    Joined:
    Mar 8, 2011
    Location:
    Austria
    

    It's possible for newer users or users that haven't been active in awhile. When you sell certain brands, they put caps and restrictions on you. eBay/PayPal wants to make sure you're selling legit items and relies on feedback to prove that you're not scamming. However, if you don't leave feedback, he'll still get the money eventually. I think the first transactions take a few weeks to get the money, much sooner if you leave feedback.
     
  18. capnwes

    capnwes Well-Known Member

    Messages:
    9,223
    Joined:
    Nov 2, 2011
    Location:
    The Gentleman Cave
    +1, No footwear, as well as anything made of leather, or that was sewn. Basically everything in my store. It's really o.k. with me, as the packages have a habit of disappearing in Italy anyway.
     
  19. Jettison

    Jettison Well-Known Member

    Messages:
    46
    Joined:
    Mar 7, 2012
    Location:
    UK
    True, if Paypal decrees your account can't be trusted. This has just happened to me.

    Paypal will hold the funds for 21 days, unless feedback is received, on any ebay sales. I'm not in immediate need of the money, but for someone with cashflow issues it would be an absolute nightmare.

    They don't state the exact reason why, but it's clearly because I've had a recent upswing in the amount of stuff listed, and prices too. (But we're still only talking 70 items, max price of £75).
     
  20. Jettison

    Jettison Well-Known Member

    Messages:
    46
    Joined:
    Mar 7, 2012
    Location:
    UK
    Huh, I've recently sent both a suit and tie to Italy with no problems.

    Is this only for those outside of the EU? I'd imagine it would constitute a barrier to free movement of goods and thus be outlawed within the EU.
     

Share This Page

Styleforum is proudly sponsored by