1. Welcome to the new Styleforum!

    We hope you’re as excited as we are to hang out in the new place. There are more new features that we’ll announce in the near future, but for now we hope you’ll enjoy the new site.

    We are currently fine-tuning the forum for your browsing pleasure, so bear with any lingering dust as we work to make Styleforum even more awesome than it was.

    Oh, and don’t forget to head over to the Styleforum Journal, because we’re giving away two pairs of Carmina shoes to celebrate our move!

    Please address any questions about using the new forum to support@styleforum.net

    Cheers,

    The Styleforum Team

    Dismiss Notice

Buying and Selling on eBay: Tips, Tricks, Problems & Questions

Discussion in 'Classic Menswear' started by HansderHund, Jul 27, 2012.

  1. Brianpore

    Brianpore Well-Known Member

    Messages:
    7,252
    Joined:
    Jul 31, 2010
    Location:
    NJ
     
  2. VLSI

    VLSI Well-Known Member

    Messages:
    6,033
    Joined:
    Mar 17, 2011
    I thought there was a way to reply, couldn't find it. Thanks for the link.

    Not too worried about if he leaves further feedback. I started out just trying to show him the differences in sizing between the two brands because he seemed honestly convinced I cheated him... then I became an ass. Oh well :lol:
     
    Last edited: Feb 18, 2013
  3. sagitar

    sagitar Well-Known Member

    Messages:
    62
    Joined:
    Feb 23, 2012
    Location:
    CA
    Couple of weeks back on the Thrift bragging thread someone had posted a Brioni jacket without the brand tag and with only the size tag. Yesterday, I picked this jacket at a local thrift store. I want to list this on eBay but since there is no brand tag, can I state its a Brioni? Is there any way to smartly list it so that I dont get into trouble once its sold?

    Thanks


    [​IMG]

    [​IMG]
     
  4. VLSI

    VLSI Well-Known Member

    Messages:
    6,033
    Joined:
    Mar 17, 2011
    Yes, you can list it as brioni. Just make sure to note in the auction that the tag is missing and you should be fine. Photograph anything you can that identifies the jacket as brioni.
     
  5. patrick_b

    patrick_b Well-Known Member

    Messages:
    2,135
    Joined:
    Aug 13, 2007
    Location:
    NBPT, MA
    

    If there was ever a guy who deserved to be punched in the face...it's the douche who bought that shirt from you.

    As you accurately pointed out, it's the entitlement that I find so irritating. Clearly the world revolves around him and his 3XL llbean shirts.
     
  6. Cotton Dockers

    Cotton Dockers Well-Known Member

    Messages:
    1,745
    Joined:
    Nov 23, 2011
    Location:
    Los Angeles
    VLSI - Doesn't Ebay protect you (or punish someone else) if they steal your photos?


    Thought this article might be interesting to readers of this thread:

    http://tech.fortune.cnn.com/2013/02/07/ebay-donahoe-comeback/

    This quote was really surprising: "Auctions, [CEO John] Donahoe says, "are less than 10% of what we do.""
     
  7. VLSI

    VLSI Well-Known Member

    Messages:
    6,033
    Joined:
    Mar 17, 2011
    

    I didn't catch the auction in time, but you can report it. I reported it after I found it still, but I doubt they'll do anything. It's just a mark on his account if they do, and he needs multiple marks before it expires before anything even happens. Just a minor slap on that wrist that's meaningless.
     
  8. Napaduck

    Napaduck Well-Known Member

    Messages:
    48
    Joined:
    Sep 17, 2012
    Just got my first negative feedback WTF. Not sure what to do, as it's simply ridiculous?

    Guy wrote.

    "Pants and Jacket wrongly described, not close in size...at least 2 sizes off."

    I listed measurements for the jacket and pants, and included a link to how I measure them. I know they were right.
    I also offer free returns if there's a problem with my listing.... The guy never contacted me, just gave me a negative feedback?
    Didn't even ask for a return?

    If I message him and offer a return, can he change his feedback? How do I protect myself here?

    Thanks.

    http://www.ebay.com/itm/Francos-Seersucker-Suit-42L-/261163427576
     
  9. InHocSignio

    InHocSignio Well-Known Member

    Messages:
    258
    Joined:
    Dec 1, 2012
    May I ask why its such a big deal for you established sellers to have 100% positive feedback? If that's really the case that eBay's rewards for sellers hinge on such stringent a fulcrum then they really ought to change it. Personally, as someone who has been mostly a small time buyer, and even smaller-time seller, I don't perceive myself making buying decisions based on very small percentage differences between sellers; 95%+ is usually good enough for me. What gives?
     
  10. stevent

    stevent Well-Known Member

    Messages:
    9,554
    Joined:
    Feb 16, 2010
    Not really a selling question but went to pick up an EMS item and post office couldn't find it and told me it was sent back to international facility by accident. That doesn't show up on tracking online and am not sure if I should go to post office early tmrw morn to try again or wait to see if they try to redeliver? what's the standard procedure on EMS stuff? redeliver?
     
  11. VLSI

    VLSI Well-Known Member

    Messages:
    6,033
    Joined:
    Mar 17, 2011
    

    When I missed my TOJ, they left a note at my door giving me like 1-2 weeks to pick it up from the post office. After that time, they would send it back.
     
  12. stevent

    stevent Well-Known Member

    Messages:
    9,554
    Joined:
    Feb 16, 2010
    

    Ok yeah that's what I figured, guy at post office was being real weird and I usually have to go pick up from post office anyways and they always have it by the evening. Just set up redelivery online let's see how that works
     
  13. HansderHund

    HansderHund Well-Known Member

    Messages:
    3,162
    Joined:
    Mar 8, 2011
    Location:
    Austria
    

    Well, from what I've learned here, a lot of these guys rely on feedback for their fees. Negative feedback results in higher fees or loss of status.

    If you read above, someone left me my first negative feedback that said "paid and never received the item." Immediately, my open orders, though they had just been shipped (day after payment) started emailing me about their package. I can assume they read the feedback and panicked. It resulted in a number of email exchanges and one person requested I fill out a form for the Post in order to get detailed tracking to Germany. It was a pain to do and immediately after I filed it she said "got it, thanks!" That was a lot of work for someone that left a blatant lie on my profile.

    Furthermore, I know that there are terrible sellers out there, but most people here want to provide good service. I want every customer to think "this was a good deal and friendly seller" after the transaction. I buy more expensive/better boxes for my customers. I take considerable time answering any detailed questions someone has. If shipping prices are cheaper than what they paid, I refund them the difference though they'd never know how much the actual shipping was. I ship quickly. All of this is a lot of work and for someone to leave something negative about their experience is insulting and hurts my appearance as a seller. Most often, negative comments aren't fully thought out before they're left and that's even worse.

    You might not care if someone has 95% positive rating, but someone else might. That someone else may avoid my listing as a result.
     
  14. suited

    suited Well-Known Member

    Messages:
    6,397
    Joined:
    Aug 18, 2008
    I sold a brooks brothers blazer that was in like new condition. After it sells, but before payment is made, I get a message that's barely coherent from someone that say something along the lines of "can you still sell this item." I told him I had already sold it. Well, it turns out that this person was actually the buyer and he was asking me to relist it, and I had no idea. A few weeks later he leaves me neutral feedback. I message him and ask why, because his feedback says "great and cheap price." He says this:

    OOO SO SORRY
    BUT JUST YOUR PRODUCT'S CONDITION IS NOT SATISFIED FOR ME
    PLZ UNDERSTAND BUYER'S MIND.. THANK YOU AND HAVE A NICE DAY

    WTF. I enter into a conversation with him about the blazer, asking what was wrong with it. His messages are barely readable, some not readable at all. He says that he can provide pics, but then fails to do so. I was polite the whole time, asking him if I could send him something for free to make up for it, or offer a refund. He doesn't want either, says he's in South Korea now and can't receive anything. I'm pretty sure he's just being a jerk because he didn't want the item after he bought it, but I've learned that there's nothing I can do, despite the fact that his feedback says the product was great.
     
  15. Steve Smith

    Steve Smith Well-Known Member

    Messages:
    2,998
    Joined:
    Feb 5, 2008
    

    100% isn't big enough a deal to kiss ass for IMO, although I have only ever had 1 negative. I don't request feedback and I don't have the "I strive for all 5's and please contact me for resolution before giving anything other than a 5" language in my auctions. I look at feedback in the 98% or better range as normal, because there is an idiot factor on ebay and you can't please everybody. OTOH, 95% positive is a red flag. When you read feedback on the 95% and lower types you will usually see problems.

    My only negative was from a guy in Hong Kong who bought a Thom Browne blouse which was clearly described as a women's blouse. It didn't fit (no shit) and he demanded a return. I politely advised him to resell it. He left negative.

    There are way too many ebay buyers who bid without bothering to read descriptions. I only had one auction end on Sunday, a BB suit. About an hour after the end of the auction, buyer sends a message that he just now noticed that the pants inseam is 31 and he needs 34. So he actually read the description after he bought the suit. Of course in that situation I cancelled the transaction. The problem is that ebay has every one of their policies benefiting the buyer. So he can do this again and again with no consequence.
     
  16. ATLjon

    ATLjon Well-Known Member

    Messages:
    2,033
    Joined:
    Dec 11, 2011
    Location:
    ATL
    Last edited: Feb 20, 2013
  17. chiron

    chiron Well-Known Member

    Messages:
    389
    Joined:
    Jun 9, 2012
    Location:
    IL
    Observation...

    The 1'st and 15th of the month play a larger role in determining final price then ending auctions on Sundays.

    Thoughts???
     
    Last edited: Feb 20, 2013
  18. SpooPoker

    SpooPoker Well-Known Member

    Messages:
    35,830
    Joined:
    Oct 11, 2009
    Location:
    In The Hustle
    Updated: February 2013
    Buyers must contact you first to resolve any issues. Opened cases no longer count.

    eBay has always encouraged buyers to contact sellers to resolve any issue with their purchases. Starting in April 2013, buyers will be required to contact sellers first through the Resolution Center for issues relating to 'item not received' or 'item not as described'. This will ensure you have the opportunity to serve your customers before eBay gets involved.
    Buyers will be required to wait at least three business days for you to respond and attempt to resolve the issue before asking eBay to get involved.
    You'll be notified via Messages when a buyer has contacted you regarding an issue and a case will automatically be opened in the Resolution Center.
    Opened cases will no longer be used for seller performance standards evaluation. Only cases that are escalated to eBay for review and are not found in your favor by eBay will count.
    All communication from buyers regarding 'items not received' and 'items not as described' will be in one place in the Resolution Center, making it easy to track and respond without having to monitor Messages and the Resolution Center. Plus you'll have the tools you need to resolve issues quickly—for example, you can provide tracking, issue a refund, invite a return, or just communicate with your buyer.
     
  19. Thanks SF (a new me)

    Thanks SF (a new me) Well-Known Member

    Messages:
    1,267
    Joined:
    Jan 18, 2011
    Location:
    Chicagoland area
    @Steve Smith this is just freaking hilarious...I'll still buy from you though :)

    "My only negative was from a guy in Hong Kong who bought a Thom Browne blouse which was clearly described as a women's blouse. It didn't fit (no shit) and he demanded a return. I politely advised him to resell it. He left negative."
     
    Last edited: Feb 20, 2013
  20. Evil Abed

    Evil Abed Well-Known Member

    Messages:
    826
    Joined:
    Apr 23, 2012
    Location:
    So Cal
    Fellow dudes/users of Garagesale. Is this something I can hit the ground running with on a basic level? If I download it right now, can I expect to have some basic ads posted tomorrow without much more effort than just posting via ebay? I need to start trading my closet's steez for cheese.
     

Share This Page

Styleforum is proudly sponsored by