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٭٭٭ No Man Walks Alone - Official Affiliate Thread ٭٭٭

Discussion in 'Classic Menswear' started by gdl203, Aug 15, 2013.

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  1. Newcomer

    Newcomer Well-Known Member

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    Get well Greg, strep is never fun. Looking forward to Kopsgiving tomorrow.
     
  2. razl

    razl Well-Known Member

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    I was only playing when I noted the lull a few days ago; strep's no fun. Take it easy and here's hoping you're better soon!

     
    Last edited: Mar 12, 2014
  3. philosophe

    philosophe Well-Known Member

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    Sounds like Strep from Hell, Greg. Glad you're feeling better.
     
  4. Dbear

    Dbear Well-Known Member

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    Hey, I've always wondered this, so, how do you guys feel about packing up and shipping stuff that you know will be coming back (at least some of it), and footing the shipping both ways?

    Normally, it's the large, faceless corporations that do this, so I've never been able to ask.

    I'm assuming the bigger companies can do this based on volume alone, but you guys appear relatively small, have high end goods and good prices, including discounts and good sales...
     
    1 person likes this.
  5. John Grady Cole

    John Grady Cole Well-Known Member

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    +1, I felt bad because Kyle sent me the shipper label before I even had a chance to ask to pick up the shipping costs.
     
  6. TM79

    TM79 Well-Known Member

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    Sometimes it's worth offering such above and beyond services like these when you are trying to scale a business an ensure you have money, and customers, coming in the door.

    You figure clothing has a decent mark up on it so even if you're fronting shipping costs on returns you're also guaranteeing the purchase of an item - some $600 guaranteed sale seems worth paying the shipping costs for the customer to return it.

    It's definitely not the norm and should be commended, don't get me wrong. Just adding my two cents on why I think it's smart business practice.
     
  7. in stitches

    in stitches Well-Known Member

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    tl;dr NMWA is awesome at customer service.
     
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  8. unbelragazzo

    unbelragazzo Well-Known Member

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    I also think, especially for a business whose customers talk to each other, it's good to have your products represented well by your customers, which for a clothing company means making sure they can get the right size.

    I think if you're buying stuff with the genuine intent of keeping it if it's as you expect - or buying two sizes if you're unsure and sending back one - then it's completely acceptable to take advantage of a perk such as free shopping. If you're buying just because you want to see something in person and you're pretty sure you're going to send it back, that's kind of a dick move.. But most people aren't dicks and even the dicks might not want to go to that trouble just to get a look at something they won't keep.
     
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  9. sprout2

    sprout2 Well-Known Member

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    People do not return as often or as aggressively as you think. This is not the Amazon.com model of return anything at any time, no questions asked.

    You have a captive audience for a niche product, so aside from fit issues, the likelihood they will outright dislike something is close to nil. This isn't "Let me buy some different kinds of toothpaste and see which one I like best." It's "Oh, you're the only stockist of XX brand I've been looking for forever? Sign me up."

    With a narrow inventory that outstrips demand, the people who do make use of the return service are effectively subsidized by the overwhelming majority that order products, receive them, and decide to keep. This extra perk makes shopping appealing, generally redounds to the benefit of all involved, and is wholly appreciated if you are a heavy shopper. I'm not sure what UPS charges, but I'm sure it's some kind of yearly flat rate; even given an unlimited revolving door of returns and reorders, you will eventually find something you want, at which point the return service pays for itself.

    I'd think the bigger question is why giants like Yoox cannot offer this service. Maybe at higher volume it becomes insanely expensive.
     
  10. in stitches

    in stitches Well-Known Member

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    I just want to reiterate what unbel said, that anybody who orders something just to try it on in person and then order from somewhere else is making a dick move.
     
  11. FrankCowperwood

    FrankCowperwood Well-Known Member

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    And NB returns to Amazon aren't necessarily free. Only if they dropped the ball somehow. If you just don't end up wanting something then you pay to return many items. Cost me $25 to return a sink... Don't know how they handle sizing issues. Never order clothing from them. Inglese selection is nil.
     
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  12. dieworkwear

    dieworkwear Well-Known Member

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    Unrelated to anything, Kyle told me solid navy will be among the linen swatches for Inis Meain MTOs, which means a navy linen crewneck will be available. Rather excited about that.
     
    Last edited: Mar 12, 2014
  13. sprout2

    sprout2 Well-Known Member

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    What is the smallest size they make?
     
  14. dieworkwear

    dieworkwear Well-Known Member

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    You mean Inis Meains? Their small fits me fine, and I'm a 36 chest. I wear stuff somewhat traditionally sized - not baggy or tight - but I can imagine a 38 chest going with a small as well. I assume measurements of various Inis Meain sweaters can be found on NMWA's website. They have the crewneck linen in various Donegal yarns.
     
  15. in stitches

    in stitches Well-Known Member

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    just in case anyone is curious, i got the SS pressure jacket in a 5 and a 6. the 6 was a bit too shouchy and long for my liking so i am going with the 5, which fit more fitted and ended just below my waist. either would have worked, just a mater of how i wanted it to look. also, if i had a longer torso i may have gone with the 6.

    for reference, i wear an XL in inis and 54 in formosa.

    hope that helps someone kop something.
     
  16. Asian Afro

    Asian Afro Well-Known Member

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    I'm a slim 38 and a small from FW13 fits me very well, but I have to size up to medium for SS14 for the same fit. (I'm talking about gansey & Aran cable crewnecks from FW13 and the grey linen donegal & grey birdseye crewnecks from SS14.) I believe Kyle posted a picture of himself in a small grey linen donegal in this thread. Is Kyle's suit size 36?

    Additional note: I can only wear the grey linen donegal in medium with a T-shirt underneath, but I can wear the grey birdseye over a dress shirt or a T-shirt. The grey birdseye fits looser, and that's reflected in the measurements posted on the site.
     
    Last edited: Mar 12, 2014
  17. bdeuce22

    bdeuce22 Well-Known Member

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    welcome to the world of Stephan Schneider Sizing.
     
  18. steveoly

    steveoly Well-Known Member

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    Slightly OT but a testament to the great service of NMWA.
    Spoilered for TL;DR
    My mom got me an Inglese shirt for Christmas but it was a size too small so I sent it back on 12/27 via USPS (lost the NMWA UPS return label) for an exchange. Weeks, then months pass and the guys at NMWA hadn't received the box. So at this point I am thinking either someone stole the box, which would be quite random, or more probable, the address was worn off the shipping label as a result of shitty weather.

    So, a couple of weeks ago in a last ditch effort I submit a request form that goes to the USPS "unclaimed mail" center. Fast forward to this past Friday and the box is sitting on my door step, beat to shit but there shirt was unfettered.

    Finally I emailed the guys at NMWA and let them know that the shirt from eons ago was returned to me. I think the standard return window is 30 days but they were totally cool with exchanging it for one in the correct size. :slayer: :)

    So thanks to the guys at NMWA for honoring my exchange request!

    Bonus pic of the box when returned to me :fu:
     
    Last edited: Mar 12, 2014
    3 people like this.
  19. razl

    razl Well-Known Member

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    +1

    I'll add that going into a B&M store to do it is the same thing. Not cool, and - if anyone who does this is reading - you're participating in killing off the very outlets you want to stay in business.
     
  20. Asian Afro

    Asian Afro Well-Known Member

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    Re: NMWA's customer service

    NMWA is the only non-Canadian online menswear shop I know that offers free shipping to Canada, either via UPS or USPS. It means I no longer worry about getting the most out of a shipment and simply kop when I succumb to temptation, which is fairly often lately. (Three orders so far this season.)
     
    1 person likes this.

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