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Ebay Help

post #1 of 7
1/17/09 at 6:16pm
Thread Starter 
Hey all,

I am having trouble with an auction I just listed not showing up when I search for it, even when I use another computer. And I'm hoping someone can help me trouble shoot. auction id is 280303540393. Any help would be highly appreciated.

thank you,
J
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post #2 of 7
1/17/09 at 8:10pm
It usually takes a couple of hours before the auction is shown in searches. eBay must be using an enormous caching system to handle all of the searches and listings. Don't worry, your item will show soon enough.
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post #3 of 7
1/24/11 at 9:19pm
So I've been cleaning out my closet recently and I sold a pair of dickies that I don't wear anymore. Problem is I must have copied the wrong measurements from an excel sheet. Does it matter that the pants went for $0.99 + shipping? The guy's threatening to leave a negative feedback and file a complaint. I don't particularly mind refunding $0.99, but am I obliged to refund the shipping costs as well? He's also demanding that I pay him shipping costs if I want the pants back. I kinda want to tell him to fuck off as he's an asshole, but I want to be nice to people What should I do? It's not like I'm trying to deceive him out of receiving $0.99
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post #4 of 7
1/25/11 at 12:11am
anybody?
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post #5 of 7
1/25/11 at 12:29am
I presume shipping was like $6 or less. Fuck, I would just tell him to keep the pants and provide a refund. technically you need to make him whole again due to your error. you need to pay for return shipping. I would ask him to ship it first, then refund when you receive it. You can play with whether you want to ask him to leave feedback before refunding. If the pants are totally worthless to you, then you could also try to cut a deal, offer partial refund and he keep the pants. That's his discretion though. Being an asshole has nothing to do with the decision. The only time when you can tell the person that he needs to deal with return shipping cost is if he has buyers remorse or some other bullshit reason like that.
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post #6 of 7
1/25/11 at 2:38am
What pebblegrain said, but also, and this is very important, tell him that you would be glad to refund the cost of the pants plus shipping if he opens a PayPal dispute. This is for both of your protection, as PayPal in that instance is acting as a mediator and witness to the transaction.

Otherwise you could refund him then he could threaten to leave poor feedback if you don't pay him more, or could just leave bad feedback anyways and lie and say you refused to provide a refund.

Always have the client open a PayPal dispute if they have an issue with the transaction, and explain that while you are more than happy to offer the refund, that you will only do so if he opens a PayPal dispute for documentation purposes.
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post #7 of 7
1/25/11 at 1:42pm
ok. thanks for the advice.
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