Another good experience worth mentioning would be with fellow forum-member and leather craftman "Unlucky"
I've ordered a belt and when I first tried it on one of the pieces of hardware broke. I emailed Unlucky and asked him what to do - thinking he'd just send me out some loose hardware to repair it myself. Instead he was very apologetic and helpful, covered the shipping expenses to send it back to him, repaired it overnight and covered the cost to ship it back to me. I've since bought 4 more items from him - they are all awesome!
And of course, it goes without saying that Mauro and the Farinelli's gang have time and time again bent over backwards for this forum and it's members . I don't think you could ask for a better quality of service than what they deliver.