Quote:I agree that a button isn't a huge deal. However, at the time, I was quite pissed that this was on a brand new shirt, that I'd paid full price for. Further, it was somewhat upsetting when I told the sales person that the only thing that would keep me as a customer was a new shirt, that night, because it takes me about 2hrs r/t to go there, and having to do that trip again another day, to pick up the shirt after tailoring, because of their f-up in the first place. They just said that they were sorry, it was policy, and were quite happy to let me walk out the door never to return. To me, that was piss poor form on their part. I had my eye on at least three other shirts that I'm now not going to buy. The goodwill created there would have sold me one of them that night, and the others in due course. Very unprofessional, IMO.
This is what happens when you let yourself get too emotional. It was obviously very hard for you to think rationally given that you were so upset. Unfortunately, this is an issue which could have been settled much easier, especially if you had just taken the shirts to a local tailor to have them tighten the buttons. Once again, I understand the frustration, but Thomas Pink did nothing wrong in not letting you get a brand new shirt. They offered to repair the shirt, and that was fully acceptable. If you were so upset that you had to drive two hours to go there, then you should have just taken the shirt to a local tailor close by to you, or asked Thomas Pink if they would ship the shirt back to your home for even a small charge. This really was not a situation where your level of emotion should have been as high as it was.