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If an item gets lost who's responsible for it?

post #1 of 8
Thread Starter 
I recently sold a pair of shoes on eBay, but the buyer did not get the shoes yet even after 2 weeks. If Canada post or US post lost the item, what is a proper way to handle this kind of problem? Thanks.
post #2 of 8
You can check the postal service websites, but I believe that the USPS doesn't declare anything lost before 30 days have gone by. That said, only insurance protects you in this kind of situation.
post #3 of 8
Thread Starter 
do i need to refund money to buyer? The insurence money will not cover the cost of the item and the money that the buyer paid.
post #4 of 8
Quote:
...what is a proper way to handle this kind of problem?
Cry? I used to ship USPS to save a few dollars. Then I sent a tie out on Monday AM which didnt get to its destination till Saturday, an office building...of course noone was there to receive it, the item sat till TUESDAY when the office opened up again. Of course the tie was gone., so to make good I overnighted the tie to the customer, Lost the tie, Paid overnight out of my pocket all in the name of saving a few bucks. Had it been UPS I would have gotten my money no problem. Needless to say I only ship UPS now.
post #5 of 8
If it's only two weeks I wouldn't worry about it yet. If you're shipping between countries it may be held up it customs. I've had items take a couple of months to get thru customs. If you got insurance, then there will be a tracking number. Where does the postal website say the package is?
post #6 of 8
If the buyer didn't request insurance and you offered insurance as an option, I say the onus is on the buyer. Incidentally (and unimportantly), the law in the United States treats true sellers differently from "sporadic sellers" (like you, MilanoStyle) in this respect.
post #7 of 8
I just hope the buyer didn't pay you with PayPal... if he did, empty the balance in your PayPal account ASAP.
post #8 of 8
Did you send it delivery confirmation? Cause some people will say they never got an item if they did. This has happened to me twice and once i gave them proof and showed them insurance info and said that i will file an insurance claim they suddenly never got back to any of my emails. One guy emailed me after 3 months saying he never got the item.
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