Originally Posted by suited
Let me get this straight. I try on the suit, the tailor does the alterations while another employee watches. Both of them inform me that this is all free of charge. When I get to the register to pick up the slip, I get charged, and that's my fault? Seems to me like it's shitty customer service and lack of product knowledge on the employees part. I guess next time I'm at Nordstrom I'll present any questions I have to 5 employees and go for a 3 out of 5 in hopes of getting a right answer. Their policy (which isn't always black and white) goes out the door when 2 of their employees tell me to my face that this service is free, for all I know they were doing me a favor. It does happen, you know.
this is not the same as your original post. it's a good thing you elaborated, maybe you should add this to the original post. you would have received a very different reply from me had this been your original post, because in the OP you sounded like a jackass. as i have said in my previous post, going to the manager is the obvious thing to do. remember - the tailorshop has no idea about the original suit if it was retail or sale, i've personally seen this happen a few times where the tailor mistakes it for a full retail suit and the customer ends up paying. most people are good natured about it, since people make mistakes and it's better to play by the rules and most people understand that, and i hope you do as well, the world needs some more good-natured folk. the SA should know whether or not the alterations were free; however he probably thought it was one of the suits on the sales floor, given that your suit is a classic staple that for the last 2 years has not changed styles. this is also assuming you did not tell him it was a suit from 2 years ago, which then would be your fault, since the SA will have no way of knowing that it's not one of the current suits (ex: you could have bought it a day ago and brought it back the next day for alterations). or, he could be a newbie. and for the 3rd time, talk to the manager. SOMETIMES they will let you slide and give you some minor alterations for free, but definitely not all of it. just be very cordial about it, no one likes the "buh buh, but jim said, blah blah" guy.
what alterations, may i ask, were you doing, other than the recutting of pants (which, in my experience, never turns out well, but best of luck to you)?
Originally Posted by suited
Absolutely. My tailor use to work for them and left because he wasn't happy with them. I'm sure he'd appreciate the business.
interesting. my old tailor is in the same situation. my new tailor is an actual tailor tailor, though
Originally Posted by yawn123_#21
Basic alterations are free, hemming pants or minor adjustments to the jackets etc, for when you purchase an item as a courtesy. Free alterations doesn't mean life-time alterations, or for you to bring in old items ie a suit bought 2 years ago.
exactly. see, suited
, you really need to edit your OP, it's not very well explained and this is what people think of your post. it's misleading to say the least.