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Jantzen customer service

post #1 of 24
Thread Starter 
I've yet to order anything from Jantzen yet.  Unfortunately, I didn't know about them was I was in Hong Kong last month, so I wasn't able to get measured in person, but I sent them an email a while ago asking about some details of copying one of my custom shirts from another tailor.  I haven't heard anything from them.  How do you guys contact Jantzen?  Do they respond in a timely fashion? Do I have to make the international phone call? dan
post #2 of 24
When I've contacted them in the past they've responded in a timely fashion(within a few days). I believe that their New Year is a little different than ours. Maybe they are busy with their New Year or preparing for festivities.
post #3 of 24
Thread Starter 
Banksmiranda, that's good to hear. Do you email them via the link off their website? dan
post #4 of 24
I just got a reply from Ricky today in response to an e-mail I sent yesterday, and they have always responded to my queries in a timely manner. The e-mail address I use is info@jantzentailor.com.
post #5 of 24
Yes, that's the same address I used.
post #6 of 24
I've been told that Jantzen was extremely busy during the holiday season, but things should be back to normal now.
post #7 of 24
I went to both Jantzen and Sam's when I was in Hong Kong over Christmas. Both places were doing plenty of business, however things will probably be back to normal by now.
post #8 of 24
Thread Starter 
Thanks for the responses. I've been wanting to try them out based on the endorsements of many of you and their exceptional prices. dan
post #9 of 24
Quote:
When I've contacted them in the past they've responded in a timely fashion(within a few days).  I believe that their New Year is a little different than ours.  Maybe they are busy with their New Year or preparing for festivities.
Chinese New Year this year will be on Jan 22. I guess they will be closed up til 26th (22nd is Thursday). Ricky is very responsive, and he remembers his clients. His shirts are subjected to different opinions, but customer service is definitely memorable.
post #10 of 24
This is my honest and objective assessment as a customer. I can give me unreserved recommendation for Jantzen. I have just made quite a number of shirts there and these have turned out as well as expected. I had my shirts ordered and collected within 5 working days during the Christmas season. Some people, especially those who have paid a lot a lot more for a custom tailored shirt elsewhere, may have reservations: how good can a USD 38.00 shirt possibly be? My reply will be "very good, very good indeed, regardless of price". For a very affordable price, Jantzen gave me shirts which had: 1) Non-fused collars and cuffs (which requires more labour than fused) 2) Split yoke (cut at the bias if you want) 3) Very fine stitching throughout - I estimate it to be in the region of 20 to 22 stitches per inch 4) Patterns which match almost perfectly at shoulders, placket and gauntlet 5) Very thick and nice mother-of-pearl buttons which are attached by cross-stitch 6) Very fine fabrics (in design and in feel) I think a shirt, beyond having all qualities as listed above, has to fit a person well. Otherwise, it's like a wonderfully intricate piece of art with little practical use. The shirts I received fit me very well (no odd bulges and are very comfortable to wear). Ultimately, it is down to value per dollar. There may be more well-made shirts in the world but these would probably cost a lot a lot more. And if I am very rich and want an absolute best shirt, I would like to travel the seven seas in search of the very best shirt money can buy - yes, that's my dream. But for now and a long time to come, I am happy to have my shirts made at Jantzen. Ricky, if you are reading this, just be happy that you have some happy customers but please don't take this as an excuse to increase your prices. I will lead a protest.
post #11 of 24
I have to say that Ricky is very responsive to the inquiary. In my experience, he always responsed within 2 business days. Kev
post #12 of 24
Thread Starter 
I should mention that since I posted my first question, Ricky has responded very quickly to two different emails of mine. I'm looking forward to seeing their work firsthand. dan
post #13 of 24
Dan, Could you let us know how your order turned out? I was thinking of sending Ricky a favorite shirt to copy. How close did they get to your original? Thanks. P
post #14 of 24
Thread Starter 
Quote:
Dan, Could you let us know how your order turned out?  I was thinking of sending Ricky a favorite shirt to copy.  How close did they get to your original?  Thanks. P
I will let you know how it turns out.  Right now, I'm just trying to figure out when I can bear taking my best-fitting shirt out of rotation... dan
post #15 of 24
I've posted this question in another thread, on Ascot Chang, but since you all have clearly ordered from Jantzen, I was wondering if you could compare the construction of their shirts to others with which I am familiar. I have heard in these threads that Jantzen is great value, but what should my expectation level be were I to order from them? Are the shirts anything like H&K or T&A or Charvet (perhaps not fabric-wise, but construction-wise)? I am somewhat (highly, really) skeptical given the low price, but perhaps it is just due to low overhead/no advertising? Would you mind making some detailed comparisons between Jantzen and other shirtmakers with which you have experience? Thanks much.
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