I've had Zegna MTM suits, so here is my suggestion: - the first suit they made me came out totally wrong. Too big, baggy, long, all wrong; a size too big for me. They agreed and I returned it. They gladly made me another suit. -the second suit was more or less spot on. The difference between the two suits was that I had an experienced tailor measure me the second time in a Zegna boutique; while the first suit was measured by a salesman in a department store. Recommendation: only get measured in a Zegna boutique by their top tailor, not a salesman. Getting measured properly is the most important point in your eventual satisfaction with the suit. -I like the Napoli Couture style; more expensive, more handwork, much softer than their other models. Also, special fabric selection if you want to pay the extra money. Recommendation: study and acquaint yourself with the different models and the choices you have within each model line. For example, within the Napoli Couture line, who can specify how much padding you want in the shoulder and canvas in the chest. I specified the least padding; the suit came out very soft. It's one of my favorites now. To be happy with the end result, you need to direct the tailor who measures you and so, need to know exactly what you want; get the form which they use to record your measurements and "pre-design" a suit for yourself: how wide the trouser cuff, how high the trouser rise, how wide the shoulders, etc. etc.; learn all of the most minute options and choices you have: pocket styles, trouser pleating, etc. Bring in a suit that you already like as a reference for them. They should a booklet with diagrams of all of the various options on coats and trousers. Take your time and study that carefully. If you really get involved, put the prior thought and research into your suit, and VERY importantly - get measured properly, I think you will be happy with the result. But alot of it is really up to you. Zegna is a factory, all automated. Your first and last chance for input on the suit is at the time of taking your measurements; once you order is in, that's it. Your suit will come back finished. If there are minor adjustments, yes, they can fix it at the boutique but nothing major, not even the sleeve length if you have specified working button holes. Zegna MTM is expensive; I would bet that you can get a fine bespoke suit made depending on where you live, for close to the same price. Consider that alternative. The Zegna fabrics are beautiful, particularly the Napoli couture selection. They can make the suit quite a bit more expensive but a beautiful, distinctive fabric can really make a well-cut suit "pop", make your MTM suit look like a million bucks rather than merely a "nice" suit. Think about it. Go over their fabric books. Sometimes it's nice to be a bit more adventurous rather than safe. Finally, because Zegna is a big outfit, if you're not happy with the result because they got it wrong, just decline to accept it and they will make you another. That's a reassuring feature of working with Zegna. Send us a picture.