I asked about him a few weeks ago and then he popped in to say that he's been busy. It seems like a lot of regulars have been tied up recently.
They have excellent customer service if you give them a call. Had a pair of glasses where there was a hairline crack in the lens (the super duper light weight ones). It was a pretty common problem with these. Under $20 later (S&H, inspection, etc), I had a brand new pair in hand. I'm sure they will send you a new spring or better yet a new case if you ask.
+1...I lost the nose pad to a pair of mine while I was on holiday in the US. I called customer service, explained that I was leaving in a couple of days and they overnighted me a pair for FREE. I was shocked. A really great company.