Originally Posted by Klobber
Quick eBay advice, send or not send?
Guy won a suit, hails from Canada, is called Dr. John K***. British surname no doubt! Sounds good right?
1. Private feedback, I cannot look at anything!
2. Contacts me with the worst level of unintelligible English I have ever seen. I would have figured an educated man / M.D. that appears to have a British name would have at least a good grasp of English. Grammar mistakes or spelling errors are normal, but his message seemed like someone wrote in their native language and used Google translator to turn it into English.
This is important to me. I have been shafted before by the SNAD's, I really do not want this to happen again, not when I have $400 riding on it.
My gut feeling / judgement says to refund his money and take negative feedback if he decides to leave it. I will write an extremely nice, apologetic, and polite email to him.
Any of you disagree with my approach? LMK.
I know eBay policy is I am bounded by contract to send. However, they have proved themselves to be dishonorable in the past so I do not feel duty bound to honor their policies.
I have one negative feed back out of nearly 300 and it still grates the hell out of me.
Here's what I would do.
Above anything else, be absolutely honest and transparent. Write back to him and tell him that you are inclined not to consummate the deal, and tell him exactly why: There is no way to check his feedback and his command of the language makes you suspicious. If he gets pissed off, so be it, but make sure you provide an out. Suggest a way to make the transaction work, with one unconditional demand: You must be able to check his feedback and record on eBay. Explain, as nicely as possible, that you have been burned before, that $400 is a lot of money and that you just can't take the risk with these circumstances. Butter him up but good, but make it crystal clear that whatever you are sending, if it gets sent, will be documented a hundreds times over, which, unfortunately, will not protect you in the event he complains about non-existent odors. As a final out, say that you're canceling the transaction because you just don't feel comfortable, and send him five or ten bucks for his trouble. Then re-list, with instructions to bidders based on all of the above stuff: No sales to folks with private feedback without prior checking, etc.
In my experience, it is best to listen to your gut. If your gut is telling you to beware, you'd best beware.