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Thanks, saks!! - Page 2

post #16 of 19
Thread Starter 
Oh, and I've had an enjoyable time debating ethics with you all. I'm willing to just put this thread to rest if you are. Please know that even if I disagree with your assessment, that I am by no means critiquing you as a person. I will admit that this is a paradigmatic ethically ambiguous situation involving the free market, huge corporations, etc. Let's go back to debating the merits of Zegna Napoli shirts.
post #17 of 19
Quote:
I will admit that this is a paradigmatic ethically ambiguous situation involving the free market, huge corporations, etc.
if you want to end the conversation, that's fine, but don't cop out like that. you know it's a simple matter.
post #18 of 19
Quote:
Quote:
I will admit that this is a paradigmatic ethically ambiguous situation involving the free market, huge corporations, etc.
if you want to end the conversation, that's fine, but don't cop out like that. you know it's a simple matter.
Bravo. There is really no complexity at issue. Unless the establishment clearly had a policy of providng a "bonus" to induce your very presence in the store, the discount was intend as a reward for purchasing those three items. At the end of the process, you only bought one item and was, therefoe, entitled to only 10% of the purchase price of the one item. Accordingly, I agree with the earlier poster that the correct course of action would have been to bring to the attention of the retailer the error and give the store the option of correcting or waiving the correction. A far more honorable choice than relying on the error of a clerk to reap a financial reward to which you were not entitled. The ebay misspelling example cited is inapposite. The seller has the obligaton of correctly listing describing, and pricing the merchandise. You have no obligation to either correct the errors in listing, description, or price. Similarly, if you choose to overbid or overpay for an item (see, e.g, purchasing automobiles and stereo equipment), the seller has no obligation to correct your error. That being said, irrespective of the refund question, it appears you scored a nice bargain.
post #19 of 19
Call me a sucker, but I would have pointed out the error to Saks customer service and let them decide what to do about it. Someone made an error, and most of us do so at work and I am grateful and appreciative when someone points out one of my errors at work and I am able to correct it and learn from the mistake. Granted, it's not the dollar amount that will have Saks hurting, but as others have said it is about the principle. Someone could possibly get reamed out over this fairly innocuous (to you) error. Also, you would be surprised at what stores with good customer service will reward you with when you point out an error made such as this. Perhaps they may have not refunded all of your money, but maybe taken a percentage off, or some type of future discount. Sometimes (so rare these days) honesty is rewarded, although this wouldn't be my primary motivation in pointing out their error. If you are fine about it, don't lose sleep over it, but I don't really call it a deal...but it's not a steal (not literally, LOL) either.
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