Count me as a supporter... I was actually thinking of commissioning one of these when the PJ crew next rolls in to town.
That is shocking, and shouldn't be done. The same goes for people that dress for 2 climates at the same time. 4 layers on top, 1 on the bottom and thongs.
I would politely ask, "what gave you the idea of combining your pub shirt with your formal wear"? They'll be able to put two and two together.
A large Islander woman stopped me in the street recently, and said, "Only losers still wear Onitsuka Tigers. This isn't 2008". That was a difficult situation for me to handle.
I saw a stat yesterday that in the UK 50% of online goods are returned. I know suitsupply is about 30-40% and iconic and ASOS are about 40% too. At Owen & James our return rate is sub 5% luckily because we dont charge shipping on the exchanged goods and for an international order I lose money sometimes
So based on those odds there is a good chance the goods you buy have been tried on and shipped around the world a few times by the time you get it.
But re:paypal - im pretty sure if I refund somebody, the paypal fees are reversed! so the $30 charge is a blatant rort imo. Jase can you confirm this is the case?
A 40% Return rate??? They must operate at a massive markup. I'd certainly go broke at the margins I operate on.
Each month I set a budget for refunds, alteration credits and replacements based on the previous months sales. While 90% of the problems are caused by the customers getting their measurements wrong (although we catch most of them in our checking system) the tailors occasionally make errors and as much as I hate to admit it there have been instances where I've stuffed up as well.
I don't think I have ever spent the full budget for any month even though I'm fairly flexible in working with a customer on their first suit. If we get the first suit reasonably close we have a template for future purchases. The fact that we are generous with remakes or alterations on the first suit is the reason we get so much repeat business.
While we don't do too many refunds once the suit has been made, preferring either a remake or alterations, we do the odd one here and there if the circumstances warrant it. However like Romp, I'd say our problem rate is only around the 5-10% mark which those who know the MTM business tell is is very good. The pleasing thing is I get a lot more emails from customers each month telling me how much they like their suit and that they are looking forward to buying their next one than emails about problems.
Paypal will reverse their fees if you do a refund but I think there is a 45 day time limit.
ive been in there a couple times - first time they treated this guy really badly so then he felt uncomfy and walked out.. and then one sales person said to the other.. see told you that person was just a time waster!
but theyve done this to me too - ive been in and completely ignored. Couldnt get service if i wanted it - they probably thought i wasnt a potential customer (well I wasnt by the time I helped myself to a church chukka marked at $669 - online it was about $300!)
now when i walk past the guy just stands there looking incredibly bored with zero customers going in. Cant last forever...