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Turnbull & Asser - Page 2

post #16 of 27
wow, after 15 years something like this happens? have your measurments changed for the shirt not to fit? or just shody worksmanship?
post #17 of 27
I have a sneaking suspicion that I was given the brush-off at T&A NYC because I would be too exacting in my demand for the price charged. Obviously others suffered the same fate. Jon.
post #18 of 27
Thread Starter 
I would like to tell you that my measurements have not changed, but I cannot. That is why I wanted some new shirts. The shirts are not being made to the measurements we submit. I wish that I had the wits to photograph the first sample shirt. It appeared to have been made for a man twice my size. When I put it on in the shop they said "Oh sir." and suggested that it must have been mistakenly made to the measurements of the OTHER Mr. WJA, the 400 pound industrialist from Madrid. I was literally able to take my wife with into the shirt with me and button the waist. This second sample I showed you was better. I tried to get a vollyball into it with me but was unable. I could certainly have gotten a cat in there but it's hard to get them to hold still. I did manage to hold a 12 cup Melior coffee press against my abdomen and button up. Everything considered, I believe that T&A have changed more than I have.
post #19 of 27
thats awfull. Im sorry to say, but i just received my sample shirt about a week ago, simon measured me. it fits like a glove. its almost to good. my only problem is they didnt make the cuffs roomy enough, especially on my left wrist. there was actually a couple there while i was getting measured complaining about how they sent the sample shirt back to be corrected and it came back to N.Y. with nothing changed, definetly had me thinking about what others have said. its almost worth it to go see kabbaz, atleast you know it will fit correctly. for the price it better. for T&A's prices the same standard should apply. apparently it doesnt. Jester - what kind of fabric is your bespoke shirts?
post #20 of 27
Why is it every time I read reports of various bespoke experiences RTW keeps looking better and better?
post #21 of 27
Quote:
Why is it every time I read reports of various bespoke experiences RTW keeps looking better and better?  
Or Jantzen..
post #22 of 27
Dear James Bond, your initial problem with the sample shirt of a too tight cuff is minor. It happened to me on my first sample 6 years ago. It was corrected on the sample, and I have had not had a problem since. There have been complaints about Turnbull for decades. I remember that in one of Mortimer Levitt's books published in the 1980's he recounted a customer who had to wait many months for a wrong order, and then he had to wait more months for incorrect corrections. (Levitt wrote from the viewpoint of the Custom Shop founder/owner who was selling his product as cheaper, better, and faster. Therefore, take this story with a pinch of salt.) Nonetheless, Turnbull must be doing something right or else it would not have survived and prospered. I assume that it must be doing good business or else it would not have stopped selling to Bergdorf/Neimans. I was told that it needed its capacity for itself. Turnbull is a very commercial enterprise, make no mistake about it. You won't find any shirtmakers in the NYC and LA shops. (Simon told me that there is one or two in the London shop.) Simon and Michael are fitters/salesmen. (Simon is also the shop's manager and titular manager of LA, therefore, he has a generous helping on his plate.) They aren't shirtmakers. They e-mail the measurements to the English factory. Generally, little or nothing is lost in translation. However, mistakes often happen. You should not patronize Turnbull expecting the same kind of artisan-customer interchange that you would get with a Mr. K. If this type of relationship is paramount to you, then Turnbull will disappoint. I have used Bruce Cameron Clark with success. He has no minimum. He has shirtmaking experience although he wouldn't pretend to be a master shirtmaker. His shirts are made by a local workshop, and I have found the workmanship superior to T & A. E.g., matched patterns at shoulder and gauntlet and better fit. I'm also trying an Oxxford bespoke which is really MTM. Too soon to report on fit since it has to be washed a few times. However, the workmanship is excellent (pattern matching, hand-turned collar, and better buttons than T & A). Cheers.
post #23 of 27
yes, compaired to the the other complaints out there tight cuffs are nothing and should easily be adjusted. i am very happy with the T&A service so far. i am just curious what bespoke fabric a previous poster claimed had shrunk up on him to the point of discomforte. thanks
post #24 of 27
On the issue of T & A shrinkage, I had a couple of collars that shrunk and were too uncomfortable to wear. The store replaced the collars at its own cost. The body should not shrink. I have been told that the two shrinkage points are the collar and the sleeve length. I cannot imagine the body shrinking unless it fit skin-tight at first. Again, if this is a manufacturing/fabric error, the store should take it back and make good. A last grace note on T & A: Its "exclusive" stripes and plaids are special. Others try to mimick T & A (such as Pink), but none come close on these exclusives.
post #25 of 27
Quote:
Last time I entered the NYC T&A premises I was told something like "oh, you want your patterns MATCHED" like it was an out of the ordinary request, when I asked about about matching a pattern on a striped shirt. Jon.
this is a scandal.
post #26 of 27
Mais non.
post #27 of 27
Quote:
Quote:
(imageWIS @ Feb. 23 2005,21:59) Last time I entered the NYC T&A premises I was told something like "oh, you want your patterns MATCHED" like it was an out of the ordinary request, when I asked about about matching a pattern on a striped shirt. Jon.
this is a scandal.
Well, I find it astonishing that the Grande Dame of English shirt making's New York manager is surprised that a customer wants matched patterns on his MTM shirts. Jon.
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