Dear James Bond, your initial problem with the sample shirt of a too tight cuff is minor. It happened to me on my first sample 6 years ago. It was corrected on the sample, and I have had not had a problem since. There have been complaints about Turnbull for decades. I remember that in one of Mortimer Levitt's books published in the 1980's he recounted a customer who had to wait many months for a wrong order, and then he had to wait more months for incorrect corrections. (Levitt wrote from the viewpoint of the Custom Shop founder/owner who was selling his product as cheaper, better, and faster. Therefore, take this story with a pinch of salt.) Nonetheless, Turnbull must be doing something right or else it would not have survived and prospered. I assume that it must be doing good business or else it would not have stopped selling to Bergdorf/Neimans. I was told that it needed its capacity for itself. Turnbull is a very commercial enterprise, make no mistake about it. You won't find any shirtmakers in the NYC and LA shops. (Simon told me that there is one or two in the London shop.) Simon and Michael are fitters/salesmen. (Simon is also the shop's manager and titular manager of LA, therefore, he has a generous helping on his plate.) They aren't shirtmakers. They e-mail the measurements to the English factory. Generally, little or nothing is lost in translation. However, mistakes often happen. You should not patronize Turnbull expecting the same kind of artisan-customer interchange that you would get with a Mr. K. If this type of relationship is paramount to you, then Turnbull will disappoint. I have used Bruce Cameron Clark with success. He has no minimum. He has shirtmaking experience although he wouldn't pretend to be a master shirtmaker. His shirts are made by a local workshop, and I have found the workmanship superior to T & A. E.g., matched patterns at shoulder and gauntlet and better fit. I'm also trying an Oxxford bespoke which is really MTM. Too soon to report on fit since it has to be washed a few times. However, the workmanship is excellent (pattern matching, hand-turned collar, and better buttons than T & A). Cheers.