Alden stores are getting a lot of flack here today. Must say, the two guys I have spoke with at DC store, and three different ones from SF were all nice, patient with my questions, and answered all of them. One SA from the San Fran store was patient even when I called Sat just before store closing. And yes, he did get my business #RavelloPTB. I also spoke to Kathy once to confirm my name on the list, and she was just as nice as is her reputation here.
This was why I didn't make a stink back when it happened. Not trying to get into a pissing match in terms of whether the folks at Retailer X are all horrible or all angels. YMMV. I was not pleased. 9 out of 10 might be. That does not, I think, invalidate my point.