Originally Posted by makewayhomer
I asked this upthread, but wanted a couple more opinions:
for those of you who own high boots without speed hooks (ie with normal eyelets all the way up) how hard is it for you to get your boots on?
do you need to unlace the top 2/3/4 eyelets each time, then relace them?
or is unlacing not necessary?
Unlacing is unnecessary. If you look at the photo I posted a page or two upthread, you'll see that two of my boots have all eyelets, with the laces loosened at the upper eyelets. Basically the laces need to be loosened until the lace tips are about to come through the top eyelet in order to accommodate my foot into the boot, although a shoehorn would make that a little easier (I really need to get one). It's the same procedure that I use for my hightop sneakers, but the boots are harder to get on. Without a doubt, the speedhooks are easier and more efficient for getting your boots on and off. Depending on the boot, I prefer the aesthetics of all eyelets.
Originally Posted by bermannyc
Has anyone had any trouble in terms of quality of the construction of their boots? I bough a pair from Context a few months ago and the stitching has already come undone in two places. When I sent them back directly to Alden for a repair they did a pretty sloppy job. It basically looks like a brand new pair of boots with a mediocre repair done to them. I called Alden and they wanted me to send them back again which I wasn't really into. Customer service isn't one of Alden's strong points. Thankfully Context just decided to replace them and they're going to deal with it. Sam, one of the owners, was really great about that. He totally was willing to do whatever I wanted to make sure I was satisfied.
This is consistent with the advice shared earlier in this thread:
Originally Posted by saracen
I would suggest voicing our concerns to the Alden dealers we know and purchase from and have them talk directly to Alden. I think that's probably the best and most efficient way.
Originally Posted by PeterParker
I've been in this situation with another company and the end customer is basically ignored. The way the company sees it their retailers are their customers, not us; they're the ones who pay their bills. I'll only spend $600 once or twice on a pair of Aldens, whereas Leather Soul probably buys over $10000 worth of shoes every month. If you have a problem with the shoes you bought, take it up with the retailer you bought it from. It's a ladder, and unfortunately the end customer is at the bottom.
At the same time, a good retailer should uphold their supplier to a standard of quality rather than selling a poorly made product to their customers. A bunch of individuals posting pictures of poorly made Aldens on the internet isn't going bother Alden too much. A pissed off retailer on the phone with a stockroom full of returned Aldens that he can't sell, however...