Back when there was sunshine and warmth on earth...
Warning: Spoiler! (Click to show)
Unbelievable. And Apple calls its customer service area "the Genius Desk." And you have to make an appointment with the "Geniuses" to get their attention.
I recently destroyed the screen of my son's Iphone and was thus introduced to the Genius Desk. After 3 hours my problem was resolved, and I was grateful that the tech hung in there and helped me get it done. But a large part of the delay was due to the process by which Apple has chosen to transfer data from one phone to the other, which is makes it difficult or cumbersome unless you use itunes - in other words, it is designed to steer you to use their product.