SevenFoldTieGuy: RTP makes some good points above.
I was using the word accommodating in the sense of "willing to please."
In terms of ordering, trying on to ascertain proper fit, and having to return if necessary, there is no retailer more accommodating. There is also no retailer more accommodating when it comes to returning a shoe. For example, I had a shell model that developed an annoying squeak. I brought it to BB's attention. I had had the shoe for probably 18 months. They actually encouraged me to return it for a full refund - no questions asked. A great majority of my experiences with BB have been online. However, I have dealt directly with two stores in particular - one in CA and one in MA - where the staff was great (inspected the shoes for me; gave me free overnight shipping, etc).
My comment did not go to the issue of knowledgeable staff as it relates to Aldens. That BB does not have. But that isn't something I need them to have at this stage in my Alden career, but I can see where it might be important to some.
As for shoes beat up or scuffed or otherwise in curious condition, yes - I have experienced that with BB, but I have also experienced it with other retailers. Perhaps most notably a color 8 model that arrived at my door with a right shoe and a left shoe in such different shades of burgundy that it was nearly comical (and this from a factory store).
There are a few other retailers I would put on a par with BB as regards the issues above, but no retailer, in my experience, surpasses them.
RTP: I agree with everything SFTG posted here. I realized after reading Seven's original post, my definition of customer service and accommodation was much more broad than I intended. I really like that BB wingtip oxford, but tough to pull the trigger when already having three other color 8 wingtip/brogue variations. Tough to find this one also.