Originally Posted by ReppTiePrepster
Not sure I agree with this... whenever I've tried or viewed Alden for BB in stores, they've been beat up, scuffed, etc... I found a pair of BB short wingtip bal/oxfords today at the BB on Madison Av. Wonderful shoe, but all kinds of finishing flaws... color 8 dye splashed all over the inside lining and little scuffs and dents here and there. Shell enthusiasts know these dents are difficult to remove unless you're adept with the dear bone. These issues do not bother me, but Adam of Carmel would have a giant-sized COW if you sent them back to him. Specialty stores like Leffot, Alden of Madison, etc... are much better with service and care than a general men's store that have SA's with little to no knowledge of shell cordovan.I don't have an opinion on the 2160 and the snap last. They're pretty similar. Cheers my friends...
I could have elaborated when adding my 2 cents about BB being accommodating.
RTP makes some good points above.
I was using the word accommodating in the sense of "willing to please."
In terms of ordering, trying on to ascertain proper fit, and having to return if necessary, there is no retailer more accommodating. There is also no retailer more accommodating when it comes to returning a shoe. For example, I had a shell model that developed an annoying squeak. I brought it to BB's attention. I had had the shoe for probably 18 months. They actually encouraged me to return it for a full refund - no questions asked. A great majority of my experiences with BB have been online. However, I have dealt directly with two stores in particular - one in CA and one in MA - where the staff was great (inspected the shoes for me; gave me free overnight shipping, etc).
My comment did not go to the issue of knowledgeable staff as it relates to Aldens. That BB does not have. But that isn't something I need them to have at this stage in my Alden career, but I can see where it might be important to some.
As for shoes beat up or scuffed or otherwise in curious condition, yes - I have experienced that with BB, but I have also experienced it with other retailers. Perhaps most notably a color 8 model that arrived at my door with a right shoe and a left shoe in such different shades of burgundy that it was nearly comical (and this from a factory store).
There are a few other retailers I would put on a par with BB as regards the issues above, but no retailer, in my experience, surpasses them.