Originally Posted by saracen
I would suggest voicing our concerns to the Alden dealers we know and purchase from and have them talk directly to Alden. I think that's probably the best and most efficient way.
This. I've been in this situation with another company and the end customer is basically ignored. The way the company sees it their retailers are their customers, not us; they're the ones who pay their bills. I'll only spend $600 once or twice on a pair of Aldens, whereas Leather Soul probably buys over $10000 worth of shoes every month. If you have a problem with the shoes you bought, take it up with the retailer you bought it from. It's a ladder, and unfortunately the end customer is at the bottom. At the same time, a good retailer should uphold their supplier to a standard of quality rather than selling a poorly made product to their customers. A bunch of individuals posting pictures of poorly made Aldens on the internet isn't going bother Alden too much. A pissed off retailer on the phone with a stockroom full of returned Aldens that he can't sell, however...