Originally Posted by REguy
I think if the guys at the Tannery walked over to Charles St. to team up with the idiots at NRO, we'd reach a critical mass of stupidity. Earth might just cease to exist.
Maybe it depends on which sleezoid salesperson you talk to, but the last time I popped into the Tannery I got a wild hair and asked if they'd give me a discount if I purchased 3 pairs of Aldens. The guy said he wished he could help, but they stopped doing that. This was about a year and a half ago. Realistically, they have to do great in both their locations given all the tourist traffic, so why haggle with goons like me.
Speaking of NRO, they have clearly been trying to improve their customer service lately. I had been waiting months and months for a pair I bought during one of their sales last summer (yes, in 2012). Not really their fault, since Alden wait times are ridiculously long for any shoe that isn't currently in stock. Over the past couple months, I've been speaking with a new SA named Courtney, who has been extremely courteous the whole way. She has been calling to give me status updates after every time she has spoken with Alden to get an ETA on my shoes, and she just called me again today to let me know they finally received the shoes from Alden, and she will be shipping them out tomorrow.
I completely agree they sucked in the past, but they have made vast improvements in recent months, and if they keep it up I would definitely order from them again.