or Connect
Styleforum › Forums › Men's Style › Streetwear and Denim › ***The official Alden thread ***
New Posts  All Forums:Forum Nav:

***The official Alden thread *** - Page 3189

post #47821 of 87377
Quote:
Originally Posted by CalceoAdamator View Post


Agreed... The key is being well spoken, which in reading his post, he certainly is. While you can please everyone, a lose a customer here and there, the impact of him reaching out has gained the respect and interest of many... So on a net basis... I think you gaining more customers than lose... IMO

While the President/CEO of Alden may not post in forums, he does do internet interviews from time to time:

 

 

 

I would imagine that Paul Grangaard from Allen Edmonds is less of a factory hands on CEO than Arthur Tarlow is. After all, Grangaard came to Allen Edmonds from an investment banking job and probably knows little about the manufacture of shoes (unlike Arthur Tarlow who seems to oversee the factory floor and has it in his blood ever since birth). 

 

I seem to even recall reading an interview with Grangaard about a year ago where he said he chooses to focus his role on PR a lot since he is not an expert in shoe making. This is probably why he posts in forums, he's got the time and mandate to do so. Whereas Arthur Tarlow is too busy actually making shoes to spend time reading and posting on online forums. 

Styles mentioned in this thread:

post #47822 of 87377
No representation on patina Sunday today?
post #47823 of 87377
I thank (or blame) Leffot for my current footwear sickness. Awesome shop. I stop by a few times a month. In addition to Alden they stock some great Japanese scotch that I sampled with Steven and some other customers.
post #47824 of 87377
Quote:
Originally Posted by patrick_b View Post


I think you are making a real big assumption here. That's more than a bit of a stretch especially since you are responding to a post about a specific retailer. A retailer with a stellar reputation. I can't imagine you intended to disparage the guy but it's important to think before responding on public forum about an incident of which you have no first hand knowledge. A comment like that can have very real consequences when posted on a public forum in a thread with 4+ million views.

I agree, well stated
post #47825 of 87377
Quote:
Originally Posted by El Argentino View Post


Re: Leffot dispute. I echo the above comments about disparaging a retailers reputation. I've never read anything bad about Leffot anywhere, and had no reason to believe they weren't an exemplary specialty retailer. However, even with the above accusations (unfounded or not), it makes me second guess buying through them - particularly given that I haven't beforehand. The impact of a bad review does far more damage than multiple good reviews do in building up a reputation.

And apparently OP has made enough of a stink that Leffot took to its twitter account to vent:

April 6, 2013


The overly vocal critic, IMO, should be just as susceptible to criticism as the object of theirs.

Just for the record, I have not made any further comments regarding my situation to anyone. I'm sure Leffot is a fantastic retailer and a pleasure to do business with. That said, this was my first interaction with them and his has left a bit of a sour taste in my mouth. I wouldn't have thought anything other than what they stated, had I not seen my size available for sale on the site two days ago. If it was indeed a defective pair of shoes, I appreciate them looking out for their customers, I just wish they would have inspected all the pre-order pairs prior to putting any leftovers up for sale.
post #47826 of 87377
Quote:
Originally Posted by CalceoAdamator View Post


Yep..: that's what I did... I just thought someone may have had a similar experience to share...

I bought the same size in both.  Agreed the the Hampton is a little wider in terms of fit in the forefoot than the Aberdeen.  Not sure if a C would have been better.  I raised the idea to the salesman who measured my foot before bringing me the D, and he offered to get me a C to try on but was confident that I was a D.  I didn't want to make him get the other pair because I was just there for sizing and was already planning on ordering two pairs online to avoid sales tax.  (Don't worry, I didn't take any steps in the shoes so I didn't crease them)

 

I have no fit issues with the D, but understand where you are coming from, as I often wonder "would I have a better fit if I bought ___ size instead?"

post #47827 of 87377
Quote:
Originally Posted by fiestaplatypus View Post

Just for the record, I have not made any further comments regarding my situation to anyone. I'm sure Leffot is a fantastic retailer and a pleasure to do business with. That said, this was my first interaction with them and his has left a bit of a sour taste in my mouth. I wouldn't have thought anything other than what they stated, had I not seen my size available for sale on the site two days ago. If it was indeed a defective pair of shoes, I appreciate them looking out for their customers, I just wish they would have inspected all the pre-order pairs prior to putting any leftovers up for sale.

It is entirely possible they knew how many pairs they were receiving and put them up for sale. Then when they went to ship yours there was an issue. I guess I typically assume positive intent as opposed to negative
post #47828 of 87377
Quote:
Originally Posted by Bakes11771 View Post

I bought the same size in both.  Agreed the the Hampton is a little wider in terms of fit in the forefoot than the Aberdeen.  Not sure if a C would have been better.  I raised the idea to the salesman who measured my foot before bringing me the D, and he offered to get me a C to try on but was confident that I was a D.  I didn't want to make him get the other pair because I was just there for sizing and was already planning on ordering two pairs online to avoid sales tax.  (Don't worry, I didn't take any steps in the shoes so I didn't crease them)

I have no fit issues with the D, but understand where you are coming from, as I often wonder "would I have a better fit if I bought ___ size instead?"

LOL... You crease them, you buy them....LOL... Well, I'll let you know how I make out... I'm trying both widths...
post #47829 of 87377
Quote:
Originally Posted by mediahound View Post

While the President/CEO of Alden may not post in forums, he does do internet interviews from time to time:





I would imagine that Paul Grangaard from Allen Edmonds is less of a factory hands on CEO than Arthur Tarlow is. After all, Grangaard came to Allen Edmonds from an investment banking job and probably knows little about the manufacture of shoes (unlike Arthur Tarlow who seems to oversee the factory floor and has it in his blood ever since birth). 

I seem to even recall reading an interview with Grangaard about a year ago where he said he chooses to focus his role on PR a lot since he is not an expert in shoe making. This is probably why he posts in forums, he's got the time and mandate to do so. Whereas Arthur Tarlow is too busy actually making shoes to spend time reading and posting on online forums. 

Good point, but I would consider Nick Horween to be a hands on CEO, with the business bread in his blood and he finds the time to post on many of the site blogs...? It just builds good will and doesn't take much effort...
post #47830 of 87377
Quote:
Originally Posted by fiestaplatypus View Post

 I wouldn't have thought anything other than what they stated, had I not seen my size available for sale on the site two days ago.

 

That does seem suspect. If you ordered shoes in your size and then were told they came in defective, why couldn't they have just supplied you with the other ones (that they had advertised for sale and available on their site)?

post #47831 of 87377
i'm really glad to see the overwhelming majority of people in this thread coming to leffot's defense. i think every speciality alden retailer (leffot, leather soul) is very openly aware of alden's QC issues and does everything within their power as a vendor to rectify these instances. i've had defective pairs come from both retailers, and both without hesitation offer me well beyond what i would have expected to rectify the situation. buying aldens is similar to riding a motorcycle" "it's not if you drop your bike, it's when." same with aldens: it's not if you receive a defective pair, it's when.
post #47832 of 87377
Quote:
Originally Posted by CalceoAdamator View Post


Good point, but I would consider Nick Horween to be a hands on CEO, with the business bread in his blood and he finds the time to post on many of the site blogs...? It just builds good will and doesn't take much effort...

 

 

Nick Horween is not the CEO - http://horween.com/about/the-horween-name/

post #47833 of 87377
Quote:
Originally Posted by imolazhp_ci View Post

i'm really glad to see the overwhelming majority of people in this thread coming to leffot's defense. i think every speciality alden retailer (leffot, leather soul) is very openly aware of alden's QC issues and does everything within their power as a

vendor to rectify these instances. i've had defective pairs come from both retailers, and both without hesitation offer me well beyond what i would have expected to rectify the situation. buying aldens is similar to riding a motorcycle" "it's not if you drop your bike, it's when." same


with aldens: it's not if you receive a defective pair, it's when.


Agreed in regards to Alden QC. It's a sad state of affairs when one expects their 740$ shoes to potentially have a defect. I've heard
anecdotally that Edward Green's seconds rate is around 2%, it should be reasonable for Alden to attain a number close to this.
post #47834 of 87377
H
Quote:
Originally Posted by mediahound View Post


Nick Horween is not the CEO - http://horween.com/about/the-horween-name/

He still runs his family business hands on... Bottom line, whether these CEO's are hands on or not, they have full calendars and lots to keep them busy, but some find or make the time to reach out on client forums... Just good sense to do so and builds good will for the product line...
post #47835 of 87377
Quote:
Originally Posted by rydenfan View Post

No representation on patina Sunday today?

Let's see 'em gents! (the shoes...just the shoes)
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Streetwear and Denim

Styles mentioned in this thread:

Styleforum › Forums › Men's Style › Streetwear and Denim › ***The official Alden thread ***