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***The official Alden thread *** - Page 3188

post #47806 of 86759
Quote:
Originally Posted by CalceoAdamator View Post

Sizing opinion guys... Looking at the straight tip on the Hampton last... Against popular opinion I have seen on the thread, I find this last in a D is a tad wide, physically and aesthetically for me. I usually wear a D width on most lasts, but take an E on the narrower Aberdeen last, which fits perfectly. I was thinking of getting the Hampton in a C width... You guys think that will balance out that last for me?

Only one way to find out.  If you can, buy both and return one.

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post #47807 of 86759
Quote:
Originally Posted by CalceoAdamator View Post

Now that's impressive and a modern CEO approach... Like Nick Horween who often posts in Style Forum... Regrettably, I don't expect to see that from the Alden CEO... They're too ivory towered... And too Internet phobic..
I actually do not mind not having direct access to people who run the companies that I like to puchase wares from. If I like their products I, by extension, usually have a positive view of them. It can only go down hill if they get involved. A typo or a choice you do not agree with and wham! You lose a customer. You cannot please everyone.
post #47808 of 86759
Quote:
Originally Posted by Cold Iron View Post

Dundee on #1 last = 10D which is my Brannock size. Alden on Barrie last = 9.5D

Thanks!  

post #47809 of 86759
Quote:
Originally Posted by Ahab View Post

Quote:
Originally Posted by CalceoAdamator View Post

Now that's impressive and a modern CEO approach... Like Nick Horween who often posts in Style Forum... Regrettably, I don't expect to see that from the Alden CEO... They're too ivory towered... And too Internet phobic..
I actually do not mind not having direct access to people who run the companies that I like to puchase wares from. If I like their products I, by extension, usually have a positive view of them. It can only go down hill if they get involved. A typo or a choice you do not agree with and wham! You lose a customer. You cannot please everyone.


i think it could go both ways... Old school service suggests a personal touch could go a long way.  But you are correct, if you don't know how to communicate well, you open the door to trouble.  I personally think it would be nice to see the Alden CEO reach out to his most reliable customers.  I'm not losing any sleep over it though.

post #47810 of 86759
Quote:
Originally Posted by mediahound View Post


Retailers lie..

 

 

I think you are making a real big assumption here. That's more than a bit of a stretch especially since you are responding to a post about a specific retailer. A retailer with a stellar reputation. I can't imagine you intended to disparage the guy but it's important to think before responding on public forum about an incident of which you have no first hand knowledge. A comment like that can have very real consequences when posted on a public forum in a thread with 4+ million views.

post #47811 of 86759
Quote:
Originally Posted by JermynStreet View Post


Guys, I know that this is the Alden thread, but while we are on the topic of customer service, I want to point out that Paul Grangaard, the rock star CEO of Allen Edmonds, has posted twice on the AE thread THIS WEEK. I support and purchase Allen Edmonds because of customer service like that. I do like Alden but a little love from the Alden CEO (does anyone even know who it is? Is it a member of the Alden family?) would really go a long way. To compare, Grangaard mentioned specific problems and offered his personal email address to correct them. My 2 ¢ for the evening.

 

I was pleasantly surprised to read that as well! Enthusiasts can be a pretty tough group to please.

 

I was particularly impressed at the following comment:

 

Quote:
 ...if it's a leather we carry in another style that you'd like on your chosen shoe but is not currently offered -- or if it's a width on a legacy last (such as the 5, the 7, the 8 or the 1) that isn't currently offered -- just send me an email at xxxx@allenedmonds.com. If we can do it for you, we will.

 

 

Note, he posted his email address in the original thread.

post #47812 of 86759
Quote:
Originally Posted by patrick_b View Post

 

 

I think you are making a real big assumption here. That's more than a bit of a stretch especially since you are responding to a post about a specific retailer. A retailer with a stellar reputation. I can't imagine you intended to disparage the guy but it's important to think before responding on public forum about an incident of which you have no first hand knowledge. A comment like that can have very real consequences when posted on a public forum in a thread with 4+ million views.

 

I know for a fact that retailers lie. I used to work retail myself and can tell you in no uncertain terms if a customer's special order came in and the owner (or friend/family of owner, manager, employee, etc.) wanted the item, they would get first dibs on it. This is very common practice actually. 

 

I did not state nor imply this is what Leffot did but they certainly have the power to do so. 

 

If you are familiar with my videos on YouTube, you will know that I did a whole video basically advertising a Leffot special make-up, so you'd be wise to refrain reading something into my post that is not there, speaking of making an assumption. 


Edited by mediahound - 4/7/13 at 4:47pm
post #47813 of 86759
Quote:
Originally Posted by patrick_b View Post


I think you are making a real big assumption here. That's more than a bit of a stretch especially since you are responding to a post about a specific retailer. A retailer with a stellar reputation. I can't imagine you intended to disparage the guy but it's important to think before responding on public forum about an incident of which you have no first hand knowledge. A comment like that can have very real consequences when posted on a public forum in a thread with 4+ million views.

well put. like i said... it's very disconcerting that someone would brazenly state: "retailers lie" as a reply to a post addressing a specific retailer.
post #47814 of 86759
Quote:
Originally Posted by patrick_b View Post

I was pleasantly surprised to read that as well! Enthusiasts can be a pretty tough group to please.

I was particularly impressed at the following comment...

That's a major "points" move in my book. Good on AE for getting deep into a portion of their market and availing themselves. Alden could learn from this.

Re: Leffot dispute. I echo the above comments about disparaging a retailers reputation. I've never read anything bad about Leffot anywhere, and had no reason to believe they weren't an exemplary specialty retailer. However, even with the above accusations (unfounded or not), it makes me second guess buying through them - particularly given that I haven't beforehand. The impact of a bad review does far more damage than multiple good reviews do in building up a reputation.

And apparently OP has made enough of a stink that Leffot took to its twitter account to vent:

April 6, 2013


The overly vocal critic, IMO, should be just as susceptible to criticism as the object of theirs.
post #47815 of 86759

In Leffot's defense - the shoe probably did come in defective and they didn't want make a mistake and  ship it out like they did here in the past:

 

 

http://www.styleforum.net/t/230413/alden-qc-would-you-be-happy-with-receiving-this-pair-of-shoes/0_100

Quote:
I was very happy to see a box from Leffot this morning, with Alden's shell/calf saddle shoes inside.

That is... until I put them on.

post #47816 of 86759
Quote:
Originally Posted by mediahound View Post

In Leffot's defense - the shoe probably did come in defective and they didn't want make a mistake and  ship it out like they did here in the past:

 

 

http://www.styleforum.net/t/230413/alden-qc-would-you-be-happy-with-receiving-this-pair-of-shoes/0_100

I can't believe Alden let that right saddle shoe out of the factory with such severe pixelation!

post #47817 of 86759
^the left one looks like Cigar and the right looks like #8. What color were they supposed to be?
post #47818 of 86759
Quote:
Originally Posted by Beatlegeuse View Post

^the left one looks like Cigar and the right looks like #8. What color were they supposed to be?

 

I think Color 8 -

 

http://leffot.com/2011/11/21/alden-x-leffot-saddle-shoe-re-issue/

post #47819 of 86759
Quote:
Originally Posted by ReppTiePrepster View Post


i think it could go both ways... Old school service suggests a personal touch could go a long way.  But you are correct, if you don't know how to communicate well, you open the door to trouble.  I personally think it would be nice to see the Alden CEO reach out to his most reliable customers.  I'm not losing any sleep over it though.

Agreed... The key is being well spoken, which in reading his post, he certainly is. While you can please everyone, a lose a customer here and there, the impact of him reaching out has gained the respect and interest of many... So on a net basis... I think you gaining more customers than lose... IMO
post #47820 of 86759
Quote:
Originally Posted by Bakes11771 View Post

Only one way to find out.  If you can, buy both and return one.

Yep..: that's what I did... I just thought someone may have had a similar experience to share...
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