Guys, I know that this is the Alden thread, but while we are on the topic of customer service, I want to point out that Paul Grangaard, the rock star CEO of Allen Edmonds, has posted twice on the AE thread THIS WEEK. I support and purchase Allen Edmonds because of customer service like that. I do like Alden but a little love from the Alden CEO (does anyone even know who it is? Is it a member of the Alden family?) would really go a long way. To compare, Grangaard mentioned specific problems and offered his personal email address to correct them. My 2 ¢ for the evening.
I was pleasantly surprised to read that as well! Enthusiasts can be a pretty tough group to please.
I was particularly impressed at the following comment:
Note, he posted his email address in the original thread.