Originally Posted by Mr. Moo
I have dealt with Adam from AoC before. He was one of the least accommodating retailers I have dealt with. I chose to spend my money elsewhere. YMMV.
I tend to agree.
I once inquired about a pair of Alden's and he made this very clear to me in his email (quoting):
"Please note that these shoes are sold on an "exchange only" basis. The shoes may be exchanged as long as they are kept in perfectly new, "un-creased" condition, with no signs of try-on. (no creases in the shoes from bending the shoes, no creases in the shoes from walking in the shoes) No refunds or store credits.
If you have any questions please e-mail.
Adam, Alden of Carmel"
I decided to forego purchasing.
That said, I've also had a less than positive experience with Yenni at J Gilbert in Seattle, but at least she was a bit polite. This is what she emailed to me after I inquired about time-frame for a special makeup wait period:
"We do pre-orders daily. Some pre-orders can take 1-2 years to arrive. There
is no guarantee with delivery dates. If you feel uneasy about doing a
pre-order please don't feel obligated.
In other words, sorta like 'don't order from us if you don't like it.'. She had a point though. I wasn't willing to wait 1-2 years for a MTO shoe. Some may be.