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***The official Alden thread *** - Page 3068

post #46006 of 94988
Quote:
Originally Posted by rydenfan View Post

MP, do you have a favorite??

I'm too fickle to really have a favorite, but my #8 NST Tanker boots from Context Clothing get worn far more than anything else in my collection, all year round. My suede chukkas and my cigar LWBs would also be near the top of my list.
post #46007 of 94988
Ravello NST

421BAB9A-071F-42EE-967E-616F84048A40-21710-0000168ADDCC5145_zps815c24f2.jpg
post #46008 of 94988
I must have a wiskey tanker boot w/a natural welt on a plaza last ,commando sole and brass eyelets and i must have it now!! Sorry I just felt this was the only place my pain would be understood
post #46009 of 94988
Nicely "beat" boots... What's the sole?

There's a shot a few pages back of mine after a hike. Yeah, I am actually trying to beat up shell. Problem? biggrin.gif[/quote]
Cranes thread on the wolverine 721 is a must read on this subject .my internet skills are sorely lacking or I would post you link
post #46010 of 94988
I ordered a pair of shoes through Alden of Carmel and they were slightly large. Although I am an 9D in the Barrie Last for boots, it appears that I am an 8.5D in Bluchers/oxfords.
 
I wrote Adam and asked if I could do an exchange and I was told that would be fine. I returned the shoes and instead of getting a refund, received an email stating that I had received a full refund to my credit card and that ! If I wanted to order the 8.5D, I would have to agree that this was a final order where there could be no returns and that I could only pay using a money order.
 
This is my first and only order through Alden of Carmel. Is this normal behavior?
 
What if the replacement pair had a huge scratch? Please give me your thoughts. 
 
Thanks
post #46011 of 94988

I want an Alden Whiskey Tanker just so I could call it a 'wanker'. 

post #46012 of 94988
^ the reviews of AoC seem to be split about 50/50 here, but I've seen enough bad ones to ever bother ordering from them. If there is a huge cosmetic flaw with the shoes I'm sure you will be allowed to return them, and they are sticklers for quality there, so it's doubtful you will receive a pair with a scratch or anything like that. But if they don't fit, looks like you're screwed....

Honestly, that whole exchange sounds ridiculous to me. You have to use a money order for the new pair?? I guess this is so that you can't cancel the order through your credit card company if you were unhappy with the purchase? If I were you I'd take my refund and buy the shoes somewhere else, that is unless you are buying a specific makeup that you can't find at another retailer.
post #46013 of 94988
Quote:
Originally Posted by Gcbrown3 View Post

I ordered a pair of shoes through Alden of Carmel and they were slightly large. Although I am an 9D in the Barrie Last for boots, it appears that I am an 8.5D in Bluchers/oxfords.
 
I wrote Adam and asked if I could do an exchange and I was told that would be fine. I returned the shoes and instead of getting a refund, received an email stating that I had received a full refund to my credit card and that ! If I wanted to order the 8.5D, I would have to agree that this was a final order where there could be no returns and that I could only pay using a money order.
 
This is my first and only order through Alden of Carmel. Is this normal behavior?
 
What if the replacement pair had a huge scratch? Please give me your thoughts. 
 
Thanks

 

Sounds like they actually went beyond their normal return policy for you:

 

"Return policy: Shoes/boots may be sent back for exchange within 10 days of delivery date.  No refunds.  To exchange, shoes/boots must be in same condition as received, with no signs of try-on."

 

from:

https://secure3.ssmedia.com/alden/order/

post #46014 of 94988
Quote:
Originally Posted by Gcbrown3 View Post

I ordered a pair of shoes through Alden of Carmel and they were slightly large. Although I am an 9D in the Barrie Last for boots, it appears that I am an 8.5D in Bluchers/oxfords.
 
I wrote Adam and asked if I could do an exchange and I was told that would be fine. I returned the shoes and instead of getting a refund, received an email stating that I had received a full refund to my credit card and that ! If I wanted to order the 8.5D, I would have to agree that this was a final order where there could be no returns and that I could only pay using a money order.
 
This is my first and only order through Alden of Carmel. Is this normal behavior?
 
What if the replacement pair had a huge scratch? Please give me your thoughts. 
 
Thanks

You won't get a dud Adam checks thoroughly. You just probably did something to set off his warning bells as he is 100% no nonsense. Next time if you're iffy order from Shoemart to gauge then order from AoC

I've never had any issues with Adam and service has always been top notch
post #46015 of 94988
Quote:
Originally Posted by mediahound View Post

Sounds like they actually went beyond their normal return policy for you:

"Return policy
: Shoes/boots may be sent back for exchange within 10 days of delivery date.  No refunds.  To exchange, shoes/boots must be in same condition as received, with no signs of try-on."


from:
https://secure3.ssmedia.com/alden/order/

I would say beyond if all he wanted was a refund but he just asked for a size exchange the refund was there idea and then a request for a money order which is not stated in there return agreement. I agree that my experience has always been pleasant but then again I always taken what I got. If I had emailed and was told sure no problem we can exchange a unworn pair for a diffrent size and then got a well you have to reorder money order only I would be done dealing with them all together. Now maybe I don't know all the details though
post #46016 of 94988

he gave you a full refund, what more do you want

post #46017 of 94988

^^ guy likely got the shoes back and looked at them and was like uhoh.gif

post #46018 of 94988

I didn't take what gcbrown wrote as "wanting" more..moreso just asking if anyone had ever been faced with having to buy a subsequent pair via money order only and have no return option..

post #46019 of 94988
Quote:
Originally Posted by Dbear View Post

he gave you a full refund, what more do you want

+1

post #46020 of 94988

Here is the email exchange:

Hi (redacted)

 

 
We expect to pick up our Fedex and UPS deliveries today around 4pm.
 
By longstanding policy, we can only send the replacement pair when we have received the original pair back in new condition.  So we likely could not ship the replacement pair until Monday at the earliest.
 
Adam,  Alden of Carmel
 
 
-----Original Message-----
Sent: Thursday, March 14, 2013 2:01 PM
To: Adam Knott
Subject: Exchange Cigar LWB 9 for 8.5
 
Adam,
Let me know when you receive the 9 that I sent back. I have to fly out to the East Coast and wanted to wear/bring these shoes with me. I leave Thursday morning so would need to receive them by Wednesday. I think that if they went out today or tomorrow, I wouldn't have to send them expedited, but you would know better than me.
 
I can either give you a credit card for peace of mind, have you actually charge the card for another pair for more peace of mind and then do a refund when you receive the shoes or you can propose an alternative.
 
I sent them FedEx ground and I think that they'll be there tomorrow or Monday.
 
Thanks again for all of your help.
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