Yeah I think exchanges were fine, but I couldn't do a return for my money back. I lucked out that they actually had a size 12.5C in stock, so the return was relatively seamless. I'm stuck dealing with them on a separate issue now and they are the worst. Once I get the pair I'm waiting for I won't be doing business with them again, no matter what the discount is.
NRO would have to offer 100% discounts for me to ever order from them again.