Originally Posted by imolazhp_ci
not surprising. alden honestly has the worst quality control of any shoe company in the $300+ arena. i am entirely confident in that statement. they make one of the finest shoes available, but some of the stuff that exits that factory is seriously inexcusable.
Alden needs work in the QC arena; no question about it. FWIW, so does AE.
And it seems to me there are two levels:
1. how do they leave the factory (to the retailer)
2. how do they leave the retailer (to the customer).
One of the retailers I work alot with knows that I am rather picky. He is decent enough to personally inspect the pair or pairs that are being shipped to me. If they are not satisfactory (based on what he knows of my standards), he tells me, and I don't buy them. Saves some frustration ..... And I have never met him in person.
Every QC issue I have encountered has been with a retailer that accepts returns for refunds, so that has made the bitter pill a little easier to swallow.
I would encourage fellow forumites to establish a relationship, if possible, with one or two or three retailers - a relationship of mutual respect. Believe me, it makes the overall Alden experience much better.