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***The official Alden thread *** - Page 2717

post #40741 of 79255
Quote:
Originally Posted by Alcibiades View Post

An outdoor photo of what is becoming one of my favorite Alden pairs:

nephew,
looking good in your ravello nst

Styles mentioned in this thread:

post #40742 of 79255

Love those Cigar Gunboats inlove.gif

post #40743 of 79255
Don L: You are right and you are right.
I have put in a call to our friend Yenni.
How many days till Fall ?
post #40744 of 79255
Quote:
Originally Posted by MarioImpemba View Post


Quote:
Originally Posted by PhiPsi32 View Post

Ah, I got hit with the plain white box too.  I don't think I ever posted about that though.  All I sent in were the boots in the box (I kept the shoe bags and the laces).  Otherwise Alden did a great job for me (on two different pair).  I suggest calling the factory.


Both of these stories are very unnerving to read. Alden's recrafting service is one of the main reasons I initially latched onto this brand, expecting literally a lifetime of wear out of these shoes. Pity Alden wouldn't take pride in living up to their established rep.
post #40745 of 79255

I have had 2 pair shoes recrafted and both came in Green fresh Alden boxes with my size on the outside and trees and bags included.

post #40746 of 79255

To be clear, I only got hit with the white box on one pair.  And though I sent the shoes in without laces, they came back with new laces.  Interestingly, after I got hit with the white box on the first pair, I sent the second pair in plastic bags (no shoe box).  They came back in a new Alden branded shoe box with the correct model number.

post #40747 of 79255
Quote:
Originally Posted by MarioImpemba View Post


Quote:
Originally Posted by PhiPsi32 View Post

Ah, I got hit with the plain white box too.  I don't think I ever posted about that though.  All I sent in were the boots in the box (I kept the shoe bags and the laces).  Otherwise Alden did a great job for me (on two different pair).  I suggest calling the factory.

I recently sent in some shoes to Alden for a re-crafting and while I didn't get a white box on return, they did forget to send back my shoe bags. I emailed them through the contact email on the very old seeming Alden website and they replied later that same day and sent me out a new set of bags. FWIW, I think as I was surfing around on their site for an email address or phone number I saw somewhere that they request not sending the shoe bags in with the shoes when having work done... probably so they don't have to worry about forgetting to return them.
post #40748 of 79255
Throughout my time reading the thread, Alden recrafting has been reviewed as hit or miss. The stories that worry me the most are shoes that get redyed when the customer request that they don't get redyed. For now I think I will stick with B Nelson when it comes to resoling/recrafting just to be sure.
post #40749 of 79255
Quote:
Originally Posted by Alcibiades View Post

Throughout my time reading the thread, Alden recrafting has been reviewed as hit or miss. The stories that worry me the most are shoes that get redyed when the customer request that they don't get redyed. For now I think I will stick with B Nelson when it comes to resoling/recrafting just to be sure.

I think I'm leaning the same way. Seems cheaper too...?
post #40750 of 79255
Quote:
Originally Posted by MarioImpemba View Post


funny, the other day i noticed that a couple of speedhooks on my #8 plain toe boots from j. gilbert were starting to pull out like yours Mario. i'm just going to ride out the rest of the boot season then take them in. it almost seems like the speedhooks can be clamped back together with pliers, and now i wonder if it's worth sending them all the way back to alden. i'll see what Yenni says.
post #40751 of 79255
Quote:
Originally Posted by Don L View Post

I have had 2 pair shoes recrafted and both came in Green fresh Alden boxes with my size on the outside and trees and bags included.

+1
post #40752 of 79255
Quote:
Originally Posted by Michigan Planner View Post

A fine day for a cigar...

+1 for gunboata and argyles
post #40753 of 79255

The box and bags are just part of the problem. I can't believe they came back that dirty a. And, the bare metal now exposed on the speed hooks is slightly annoying. Just overall a very poor experience. Again, this is on a brand new pair of boots that I then had to wait over a month to have repaired after a handful of wears, and they get sent back as if they were TSM seconds. I would have expected better at this price point. Inexcusable IMO. When I have the time I will call Alden direct as I'm curious on their response. I'd expect a lot of people in this thread to be biased and Alden-apologetic, but everyone else I've told my experience to was floored. If I had paid a TSM 2nd price, I would be satisfied, but I am not at full-retail.

post #40754 of 79255
Quote:
Originally Posted by MarioImpemba View Post

The box and bags are just part of the problem. I can't believe they came back that dirty a. And, the bare metal now exposed on the speed hooks is slightly annoying. Just overall a very poor experience. Again, this is on a brand new pair of boots that I then had to wait over a month to have repaired after a handful of wears, and they get sent back as if they were TSM seconds. I would have expected better at this price point. Inexcusable IMO. When I have the time I will call Alden direct as I'm curious on their response. I'd expect a lot of people in this thread to be biased and Alden-apologetic, but everyone else I've told my experience to was floored. If I had paid a TSM 2nd price, I would be satisfied, but I am not at full-retail.

Oh, I'm floored for you - paying this much for shoes (I mean, SF-goggles aside for a minute - they are just SHOES) is inexcusable to return them FROM THE FACTORY in anything less than pristine condition. Best to you in raising a bit of hell.
post #40755 of 79255

Anyway, just sharing my experience as it's a forum/community after all. At the end of the day, I still like the Aldens I own :)

 

 


Quote:
Originally Posted by El Argentino View Post


Oh, I'm floored for you - paying this much for shoes (I mean, SF-goggles aside for a minute - they are just SHOES) is inexcusable to return them FROM THE FACTORY in anything less than pristine condition. Best to you in raising a bit of hell.
 
Appreciate the support my man!
 
If we don't demand better at customers, vendors have no incentive to change; that's my thinking, anyway.
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