maybe i'm being a needy customer but i'm a bit irked at the lack of service from Alden of SF. I ordered the Ravello LWB on Saturday evening. After somebody suggesting they came with dark trim, I e-mailed them to ask about the trim. I asked if they could send a picture. The response I got was "It's antique trim. I can't send a picture." Okay? You don't have a smartphone? Whatever, fine. I thanked them for verifying and told them no picture was necessary. I informed them I would be leaving for Sweden in 10 days and wanted to know when I could expect them to ship. The response was: "You'll receive a confirmation sometime later today." Later today I received an e-mail from "UPS Quantum View," the automated UPS shipping notification. No e-mail from Alden of SF. No "Thank you for your order." No "Don't worry, we'll take care of it." It must be nice to sell a product that will sell out regardless of how you treat your customers. Would I shop there again? Sure, if they had something I really wanted... but if it came down to purchasing from somewhere else over them, I wouldn't even have to think twice about purchasing somewhere else. I just hope there is nothing wrong with them, I loathe to imagine engaging in any customer service issue with them. /end rant
FWIW, I have had excellent customer service from Alden SF. Call and ask for manager Jim if you have any issues. Jim is great. I have purchased 10 pairs from them (9 shell, 1 calf) and numerous trees, etc.
Also, if the email address you are using is firstname.lastname@example.org you are receiving replies from Alden's home base in Mass. Use email@example.com for the actual Alden SF shop.
Alden SF is one of the first retailers I go to.