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***The official Alden thread *** - Page 2609

post #39121 of 87767
Quote:
Originally Posted by imolazhp_ci View Post

maybe i'm being a needy customer but i'm a bit irked at the lack of service from Alden of SF. I ordered the Ravello LWB on Saturday evening. After somebody suggesting they came with dark trim, I e-mailed them to ask about the trim. I asked if they could send a picture. The response I got was "It's antique trim. I can't send a picture." Okay? You don't have a smartphone? Whatever, fine. I thanked them for verifying and told them no picture was necessary. I informed them I would be leaving for Sweden in 10 days and wanted to know when I could expect them to ship. The response was: "You'll receive a confirmation sometime later today." Later today I received an e-mail from "UPS Quantum View," the automated UPS shipping notification. No e-mail from Alden of SF. No "Thank you for your order." No "Don't worry, we'll take care of it." It must be nice to sell a product that will sell out regardless of how you treat your customers. Would I shop there again? Sure, if they had something I really wanted... but if it came down to purchasing from somewhere else over them, I wouldn't even have to think twice about purchasing somewhere else. I just hope there is nothing wrong with them, I loathe to imagine engaging in any customer service issue with them. /end rant

FWIW, I have had excellent customer service from Alden SF. Call and ask for manager Jim if you have any issues. Jim is great. I have purchased 10 pairs from them (9 shell, 1 calf) and numerous trees, etc.

Also, if the email address you are using is online@aldenshoe.com you are receiving replies from Alden's home base in Mass. Use aldensf@aldenshoe.com for the actual Alden SF shop.

Alden SF is one of the first retailers I go to.

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post #39122 of 87767
Quote:
Originally Posted by ReppTiePrepster View Post


Just picked up a pair of black shell PTBs from Sherman Bro's in Philly.  At 15% off, no sales tax, and free shipping, $531 is a heck of a deal!

Good call. nod[1].gif

The folks at Sherman Bros. are nice.
post #39123 of 87767
Quote:
Originally Posted by sevenfoldtieguy View Post

Good call. nod[1].gif
The folks at Sherman Bros. are nice.

Agree with this. I've had very pleasant shopping experiences with Sherman Brothers. It's a good source for Alden staples.
post #39124 of 87767
Quote:
Originally Posted by sevenfoldtieguy View Post

Good call. nod[1].gif
The folks at Sherman Bros. are nice.

There is no sales tax on clothing here in PA. That's a discount right there!
post #39125 of 87767
"Shell Rainbow" reminded me of these.
Some say Mahogany == #4

Moar pics at http://centipede.web.fc2.com/alden412.html
post #39126 of 87767
^And this is grained shell on the Modified last in an exotic color? That's quite a unicorn. And not bad looking at all.
post #39127 of 87767
Quote:
Originally Posted by ThArtOfWardrobe View Post

Anyone's shell plain toe bluchers fit differently than their shell longwing bluchers? My plain toes on barrie feel significantly tighter in the vamp and toe box (but heel fits the same) than my longwings on barrie, even in the same color shell and in the same shipment received by the retailer from Alden. Just wondering if this is common or a fluke as I'm about to order another shell plain toe and would like to know if I should half-size up. 


My PTBs definitely feel a little more snug than my LWB, but not enough to go true to size.

post #39128 of 87767
The Bay has a pair of new #8 in 9.5 for sale: http://www.ebay.com/itm/Alden-Cordovan-Long-Wing-Bluchers-US-95-/190768140202

Someone please buy it before I couldn't resist.
post #39129 of 87767

Regarding Alden SF, I'll just chime in to say that they did not respond to my emails or phone calls regarding the Cigar Indys until three days after they all sold out telling me "we do not have the Indy in Cigar, you should contact the retail store you saw them in."

 

baldy[1].gif

post #39130 of 87767

The Haverford location of Sherman Bros is having an Alden trunk show this Saturday.  I will be there early if anyone wants to stop by and say hello.  They may have some rare Alden items as well.

post #39131 of 87767
Quote:
Originally Posted by Al in Philly View Post

The Haverford location of Sherman Bros is having an Alden trunk show this Saturday.  I will be there early if anyone wants to stop by and say hello.  They may have some rare Alden items as well.

I call the brothers and the sale is on until Saturday. I wonder if the discount would apply to the Trunk Items as well as any Special Orders
post #39132 of 87767
Quote:
Originally Posted by Al in Philly View Post

The Haverford location of Sherman Bros is having an Alden trunk show this Saturday.  I will be there early if anyone wants to stop by and say hello.  They may have some rare Alden items as well.

If possible, please report back about any rare models. I'm not in the market for any, just curious more than anything.
post #39133 of 87767
Quote:
Originally Posted by fitchottie View Post


I call the brothers and the sale is on until Saturday. I wonder if the discount would apply to the Trunk Items as well as any Special Orders

I would assume it applies to everything Alden.  Those guys are really good like that.

post #39134 of 87767
Quote:
Originally Posted by sevenfoldtieguy View Post


If possible, please report back about any rare models. I'm not in the market for any, just curious more than anything.

I certainly will.

post #39135 of 87767

I just talked to Ken Sherman at the Haverford store.  He said there will be only pretty standard stuff.  He specifically said there will be no special make-ups.  I will still be there to report, but as it seems, it will be better for those that are looking for the basics and not anything rare. 

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