Originally Posted by mexicutioner
that doesn't sound like a simple
question to me. simple questions:
what last is it on?
what kind of sole does it have?
what color shell is it? (#8, #4, ravello, etc)
of cigar is it?
how will i feel when i put them on?
seriously, what do you expect his answer to your "hue" question to be? seriously, give me three to five possible answers to your "hue of a cigar longwing" question.
if you're asking that kind of question, i'm not surprised he gave you the cold shoulder. buy locally if you need your longwings to be a particular hue of cigar.
It is a perfectly simple question. A question regarding hue is objective. The fit/feel question that I assume you intended as a similar example is subjective, making it far more difficult if not impossible. I asked if the cigar has more of an olive hue (as was evident in early butts) or more of a red hue (which is more common in later butts). Those are the only two options necessary to answer the question. As "three to five" answers were not even possible, yes, I would consider this an easy question to ask a proprietor of a luxury good. Given the Adam makes a living from selling only Aldens and has handled hundreds of cigar shoes, I would expect him to be able to answer a question that has only two possible answers. More olive, or more red. That's it. He could've written me the following email with which I would have been satisfied:
Dear Potential Customer,
Cold and Somewhat Indifferent Regards,
Adam of AoC
If you're happy with his service, keep buying from him. I'm not telling you what kind of service to deem acceptable when buying your $700 shoes; don't tell me.
Today I'm wearing the cigar longwings I bought from Frans Boone.