He has also declined to send me photos, and I was inquiring about firsts. He wouldn't even answer a simple question about the hue of a cigar longwing I was considering. Given his exchange-only policy, this leaves you choosing the mystery door on every purchase and living with them even if they're not what you were looking for. I believe this to be unacceptable service for a $700 pair of shoes.
Definitely agree that Adam has very high standards and is descriptive with the irregularity of the shoe/boot. I have requested pics of in the past for irregulars he sells, but have been denied each time. That being said, what he considers an irregular is better than many "first quality" Aldens I have purchased and I have not hesitated nor would I hesitate purchasing from him in the future.
Weird, I've always gotten the very best service from him and pics as well. Maybe since the ones I asked could be photographed easily in terms of "defects"?