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***The official Alden thread *** - Page 2477

post #37141 of 87533
Anyone ever have J Crew cancel an Alden order placed during one of these sales, or have they honored their price?

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post #37142 of 87533
Quote:
Originally Posted by REguy View Post

Anyone ever have J Crew cancel an Alden order placed during one of these sales, or have they honored their price?
I got my Chukkas just fine with my 25% code off, though the code was privately given and not a publicly announced.
post #37143 of 87533

Customer Service Note

 

I was having a horrible problem with my black calf NSTs from Moulded Shoe.  They had a VERY loud squeaking problem.  I sent them back to Moulded shoe, but they were unable to correct the problem.  I considered my options and decided to send them back to the Alden factory.  Alden called me the same day that they received the shoes.  The agent apologized for the issue and promised that they would "make it right".  He quoted a four week turn around to repair the shoes.

 

I just received them, three weeks later.  Alden did a full re-sole and refinished the uppers and put new laces on.  The shoes look great, and they are as quiet as quiet as can be.  I must say that Alden has been very good to me.  This is the second issue they have helped me with so far.  No fuss.  And no charge for the services.

post #37144 of 87533
Quote:
Originally Posted by PhiPsi32 View Post

Customer Service Note

 

I was having a horrible problem with my black calf NSTs from Moulded Shoe.  They had a VERY loud squeaking problem.  I sent them back to Moulded shoe, but they were unable to correct the problem.  I considered my options and decided to send them back to the Alden factory.  Alden called me the same day that they received the shoes.  The agent apologized for the issue and promised that they would "make it right".  He quoted a four week turn around to repair the shoes.

 

I just received them, three weeks later.  Alden did a full re-sole and refinished the uppers and put new laces on.  The shoes look great, and they are as quiet as quiet as can be.  I must say that Alden has been very good to me.  This is the second issue they have helped me with so far.  No fuss.  And no charge for the services.

 

As they should, you've bought so many pairs this year!

 

But seriously, I'm glad they were able to correct the issue, and pleased to hear that they cared enough to do so.

post #37145 of 87533

And I haven't even started with Alden shell!  I suspect I'll be adding a few more pairs to the stable!

post #37146 of 87533
I understand that shell shoes can have different colors, and my new whiskey shoes have slight different tints. Should I be concerned about the coloring within the white box?

Thanks!

Photobucket
post #37147 of 87533

I got a pair of indy 405's today, and have a question. I had the jcrew indy's in 8d , and they were too big, so I got the 405 in 7.5 but the inside says 7.5 B/D . Are they all like this ? 

post #37148 of 87533
should be -- b/d represents d width
post #37149 of 87533
Quote:
Originally Posted by stanford88 View Post

I understand that shell shoes can have different colors, and my new whiskey shoes have slight different tints. Should I be concerned about the coloring within the white box?
Thanks!
Photobucket

Looks like a problem with the piping. if the piping finish is cracked then i would send them back, if just color then no big deal.
post #37150 of 87533
Quote:
Originally Posted by stevent View Post

Don't really like #8, had two different pairs of #8 LWBs that I sold via eBay

Don't like #8 in general?
Or just the #8 LWB?
post #37151 of 87533
Quote:
Originally Posted by sevenfoldtieguy View Post

Don't like #8 in general?
Or just the #8 LWB?

Can't speak for stevent but I'm not in love with #8 as much as everyone else is. I prefer a straight dark brown with no red tint over it.
post #37152 of 87533
Quote:
Originally Posted by sevenfoldtieguy View Post

Don't like #8 in general?
Or just the #8 LWB?
Quote:
Originally Posted by Winston S. View Post

Can't speak for stevent but I'm not in love with #8 as much as everyone else is. I prefer a straight dark brown with no red tint over it.

#8 in general. Have bought the two LWB, LHS, captoe boot and returned / sold all of them. #8 just doesn't look good in my opinion. Much rather wear brown shades with jeans vs. burgundy and if I am more dressed up then black or brown shoes
post #37153 of 87533
Quote:
Originally Posted by PhiPsi32 View Post

Customer Service Note

 

I was having a horrible problem with my black calf NSTs from Moulded Shoe.  They had a VERY loud squeaking problem.  I sent them back to Moulded shoe, but they were unable to correct the problem.  I considered my options and decided to send them back to the Alden factory.  Alden called me the same day that they received the shoes.  The agent apologized for the issue and promised that they would "make it right".  He quoted a four week turn around to repair the shoes.

 

I just received them, three weeks later.  Alden did a full re-sole and refinished the uppers and put new laces on.  The shoes look great, and they are as quiet as quiet as can be.  I must say that Alden has been very good to me.  This is the second issue they have helped me with so far.  No fuss.  And no charge for the services.

Glad to hear you were able to get your issue resolved in such a timely fashion.

 

Also great to hear that they stand behind they're product and provided such outstanding customer support.

post #37154 of 87533
Quote:
Originally Posted by PhiPsi32 View Post

And I haven't even started with Alden shell!  I suspect I'll be adding a few more pairs to the stable!

Any ideas which shell versions you'll be going for first?

post #37155 of 87533
Quote:
Originally Posted by stevent View Post

#8 in general. Have bought the two LWB, LHS, captoe boot and returned / sold all of them. #8 just doesn't look good in my opinion. Much rather wear brown shades with jeans vs. burgundy and if I am more dressed up then black or brown shoes

I believe you have committed heresy. biggrin.gif

Color 8 = the King. icon_gu_b_slayer[1].gif
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