Originally Posted by iansir
3 months and still waiting on NRO...they now have upgraded me to free overnight shipping and claim that they have asked their alden rep to expedite the order. I'm very unhappy with them in general - why would they advertise a 3 week lead time and then give me this crap?
Holy shit man. I just emailed them yesterday to cancel my order because of unreasonable (10 week now) lead-time and that original 3-week expected lead-time stated on the website was not even close. Wouldn't you know, I just got two emails today saying: (a) that orders are not cancellable but that I can return for full refund (retarded, but okay) and (b) that the boots have shipped today! How about them apples, huh? This has been the only communication from them to date. At this point, I've given up, I'm returning the boots when I get them and they can shove their lame customer service where it don't shine. I understand Indy customs take time, but when I worked in sales, a custom item from Italy took only 12 weeks, and that included 4-weeks shipping via container. C'mon.