RE: Alden pre-orders from Leffot.....
I had written to Colin in May of this year and asked about their navy suede LWB makeup, and if they were going to offer pre-orders for this style in the future. I made it very clear in my e-mail that I needed an odd size (12B for Barrie), and Colin said that they had no plans on re-ordering this shoe (which I was dubious of, because they had offered this style 2 years in a row and it was a very quick sell-out both times). But, he said if that changed and they were going to re-order the shoe, that he would file my e-mail and let me know so that I could order my size.
About a month later, in the middle of June, I sent a follow-up e-mail just to see if anything changed. Again, he said they had not re-ordered the shoe but they would let me know if they did, so I could pre-order my size 12B.
Since then, I heard nothing back from them regarding this make-up. It wasn't until a few days ago when I got a PM from neutrino (thanks for the heads up!) about the pre-order for their navy suede LWB. I checked their website and saw that you could only pre-order D widths for this style. So, I sent an e-mail back to Colin and asked if I could pre-order a narrow width for these, and I attached my previous e-mails from the past couple months where he stated that he would let me know before this was re-ordered so I could get my size. I got an e-mail back the next day from Steven, which said that "once an order is confirmed by Alden we cannot make additions or changes," and "we are not able to take special size requests at the moment for various reasons."
Ummmm...so what happened to me getting in on a pre-order before Alden confirmed the order, so that I could get my size? Seems like they were just blowing smoke up my ass, knowing that they were going to order only D widths. Or, they just completely forgot about me, which is a possibility.
TL;DR - I guess Leffot isn't interested in gaining any new customers if it's too much of a hassle for them. I can't really fault them for that, because I'm sure the shoe will sell out anyway, so from their perspective, it won't affect them at all to lose my business. I guess I will just stick with retailers that actually let me pre-order my size (Epaulet, Leather Soul, Alden DC, etc).
At least they respond to your emails. I've tried to reach out to them about pre-orders several times...no response. At this point, I have no interest in purchasing anything from Leffot.
I'm sure my lack of revenue isn't going to force them to close their doors, but I certainly won't be singing their praises to anyone, either. I've referred a number of people to Shoemart and Leather Soul.