Originally Posted by hpreston
I received an e-mail from North River Outfitters (NRO) They are celebrating their newly redesigned webpage with free shipping on all orders over $50, and %20 off all regularly priced merch. I tried going through the checkout process and the coupon was applied to a pair of Aldens I had in my cart.
The order I placed with NRO at the end of June, and cancelled the 3rd week of of July (after NRO not being honest about shipping dates on 3 separate occasions) was delivered to me a little over a week ago.
No one would answer the phone, or return voicemails or emails, when I tried to inquire as to why the order was shipped after I cancelled it and how I could go about returning it.
It wasn't until I filed a complaint with the better business bureau here in MA that I received a prompt email with "Our most sincere apologies" and a return shipping label.