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***The official Alden thread *** - Page 2169

post #32521 of 94058
Quote:
Originally Posted by tsekh View Post

Got an email from NRO today that there is a 30% off coupon TEAMUSA. The email says Alden is excluded, but it seems to work when I tried it with the cordovan chukka just now.

Good luck. I wasn't able to get NRO to provide a hard ship date or UPS tracking number until I got the BBB involved.
post #32522 of 94058
Quote:
Originally Posted by ElDave View Post


Good luck. I wasn't able to get NRO to provide a hard ship date or UPS tracking number until I got the BBB involved.

Glad to hear you got your problem worked out.  Good for you for standing up for yourself as a consumer.

post #32523 of 94058
J Crew at 484 Bway has some gorgeous Indys in Chocolate Suede with white stitching !
post #32524 of 94058
Always nice opening packages from Alden San Francisco.

Ravello LHS





post #32525 of 94058
Quote:
Originally Posted by johnnyrich7 View Post

Always nice opening packages from Alden San Francisco.
Ravello LHS



nephew,
wear in good health
post #32526 of 94058
Quote:
Originally Posted by sazon View Post

J Crew at 484 Bway has some gorgeous Indys in Chocolate Suede with white stitching !

do you remember if they had the normal indy sole or a red micro sole? (i'm in the city this weekend and may need to swing by)
post #32527 of 94058
Quote:
Originally Posted by mexicutioner View Post

this picture (vibram sole with zero heel) looks like exactly what i'd like to get done to some of my aldens. i know you said it's a gumlite sole, do you know which exact model it was?

search for Vibram 2644 Durban
post #32528 of 94058
Quote:
Originally Posted by zazaza View Post

do you remember if they had the normal indy sole or a red micro sole? (i'm in the city this weekend and may need to swing by)

red micro, i believe. they are on a display table as soon as you walk in
post #32529 of 94058
Quote:
Originally Posted by sazon View Post

red micro, i believe. they are on a display table as soon as you walk in

thanks very much for the info.
did they have anything else that's not online?
post #32530 of 94058
To all the NRO haters: I had a great experience with them.
post #32531 of 94058
Quote:
Originally Posted by ElliottPapineau View Post

To all the NRO haters: I had a great experience with them.

Never had any interaction with NRO but I hate em anyway (that's ok, right - just like the forum members that feel the need to offer opinions on subjects of which they have no clue? shog[1].gif)
post #32532 of 94058
Quote:
Originally Posted by ElliottPapineau View Post

To all the NRO haters: I had a great experience with them.

I'm sincerely glad you had a great experience with them.

But the fact is, NRO has a high number of complaints filed with the Boston BBB, a poor Yelp rating, and a poor reputation on SF. If any one of these was the case, I'd say perhaps there's another explanation. With all three being the case, it suggests NRO is a poorly run shop.

As for my own experience, I was told my order arrived last Friday (the 20th) and would be shipped promptly. I gave them a few days and then decided I'd had enough. If not for me reaching out to contact them, I would've gone over a month without any effort on NRO's part to let me know my order was delayed. I decided I wanted a firm ship date and, given the timeframe and that they've had my money since time zero, I think that's reasonable. After eight phone calls, four voicemails, four emails, and a complaint with the BBB, I finally got someone to take my call (mind you they never called me back) and offer a firm delivery date. I was told that, without fail, the order would leave NRO before the end of business on Friday the 27th (yesterday) and was given a shipping code.

And guess what - I checked with UPS and they haven't received the package yet. It's still sitting at NRO.

In short, fuck North River Outfitter.
post #32533 of 94058
Quote:
Originally Posted by ElDave View Post

Quote:
Originally Posted by ElliottPapineau View Post

To all the NRO haters: I had a great experience with them.

I'm sincerely glad you had a great experience with them.

But the fact is, NRO has a high number of complaints filed with the Boston BBB, a poor Yelp rating, and a poor reputation on SF. If any one of these was the case, I'd say perhaps there's another explanation. With all three being the case, it suggests NRO is a poorly run shop.

As for my own experience, I was told my order arrived last Friday (the 20th) and would be shipped promptly. I gave them a few days and then decided I'd had enough. If not for me reaching out to contact them, I would've gone over a month without any effort on NRO's part to let me know my order was delayed. I decided I wanted a firm ship date and, given the timeframe and that they've had my money since time zero, I think that's reasonable. After eight phone calls, four voicemails, four emails, and a complaint with the BBB, I finally got someone to take my call (mind you they never called me back) and offer a firm delivery date. I was told that, without fail, the order would leave NRO before the end of business on Friday the 27th (yesterday) and was given a shipping code.

And guess what - I checked with UPS and they haven't received the package yet. It's still sitting at NRO.

In short, fuck North River Outfitter.


With NRO, if they do not have your shoe in stock, it seems to me that you need to expect the worst as far as wait time.  If they have your shoe in stock, it seems they'll get it to you in a week.  Even with the 25% off during the week of July 4th, I decided not to pay for shoes that were going to supposedly arrive in September.  I suppose if you know what your getting into with NRO in advance, it's not too bad.

post #32534 of 94058
Quote:
Originally Posted by AldenLuver View Post


With NRO, if they do not have your shoe in stock, it seems to me that you need to expect the worst as far as wait time.  If they have your shoe in stock, it seems they'll get it to you in a week.  Even with the 25% off during the week of July 4th, I decided not to pay for shoes that were going to supposedly arrive in September.  I suppose if you know what your getting into with NRO in advance, it's not too bad.

I too cancelled my order once I learned it was not in stock. Sounds like I saved myself some frustration. nod[1].gif
post #32535 of 94058
Quote:
Originally Posted by ElDave View Post

I'm sincerely glad you had a great experience with them.
But the fact is, NRO has a high number of complaints filed with the Boston BBB, a poor Yelp rating, and a poor reputation on SF. If any one of these was the case, I'd say perhaps there's another explanation. With all three being the case, it suggests NRO is a poorly run shop.
As for my own experience, I was told my order arrived last Friday (the 20th) and would be shipped promptly. I gave them a few days and then decided I'd had enough. If not for me reaching out to contact them, I would've gone over a month without any effort on NRO's part to let me know my order was delayed. I decided I wanted a firm ship date and, given the timeframe and that they've had my money since time zero, I think that's reasonable. After eight phone calls, four voicemails, four emails, and a complaint with the BBB, I finally got someone to take my call (mind you they never called me back) and offer a firm delivery date. I was told that, without fail, the order would leave NRO before the end of business on Friday the 27th (yesterday) and was given a shipping code.
And guess what - I checked with UPS and they haven't received the package yet. It's still sitting at NRO.
In short, fuck North River Outfitter.

+1
I had a horrible, similar experience with them in which I was told 3 separate ship dates which never happened. They never returned my calls or emails asking for a follow up so I cancelled the order.
I didn't take it to the BBB, but perhaps I should.

they are a terrible outfit and I look forward to the day their beacon hill shop has a going out of business sale that i can pillage.
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