I couldn't resist posting about the NRO sale. I've had terrible experiences with them in the past, but this turned out well regardless of the utter stupidity (and I'll keep buying Aldens from them as long as they keep discounting them).
Anyway, I go to the main store here in Boston over the weekend and ask if they have a pair of chukkas in my size. The SA walks out, goes around the corner to their stockroom (which happens to be the same place they fulfill Internet orders), and comes back with the last pair they had. The box was beat up, but who cares. When I asked if I could apply the discount code, I was met with a resounding "NO!" They said the online department is completely separate, different inventory, etc. I said, "OK, what if I order them over my phone right now and you just let me take these?" Save the hassle and cost of shipping them just over the Charles, and everyone's happy. Again, "NO." I walk out sans shoes, but go home and order them.
I just received the same beat up box and shoes I handled in the mail today
. To their credit, they didn't fumble the order, but I can't stand stuff like this. Although, once in a while, I do enjoy walking into places of sartorial sadism, like NRO or the Andover Shop, where the general vibe is, "The customer's always wrong." Sort of keeps me on my toes.