Originally Posted by Alcibiades
Look, I've seen basically every Alden retailer bashed on this board. LeatherSoul, Leffot, Alden, JCrew, whatever. These stores can't please everyone. I have had great service from AoC and will probably buy some boots from them in the future. At least AoC is clear about their return policies. Also, they typically dont let bad shoes out of their shop - they label bad share as irregulars. I you dont like them, don't shop there, it just leaves more pairs for other people
Originally Posted by Mr. Moo
In fact, I dug up an old e-mail between Adam and myself.Me:
Thanks for the reply.
I have had some misfortune with Alden shoes in the past, especially with shell cordovan leather completely mismatching from left to right shoe. What guarantee do you offer against such things?
I should note that this has happened with reputable sellers.Adam's reply:
In that case, we recommend you try to purchase the shoes in a shop where you can look at the shoes yourself before purchase.
If you can't do that, then secondarily, we recommend purchasing the shoes from a retailer that is willing to issue you a refund if you are not satisfied with the shoes. I believe there are several large sellers of Alden shoes that allow returning of the shoes for a refund.
This should protect you against future misfortune.
So... does this sound reasonable?
Originally Posted by Mr. Moo
Here is a wonderful pair of Aldens that, thankfully, were not purchased from AofC.
Originally Posted by johnnyrich7
Just wanted to add my two cents into this whole discussion. Honestly, AoC's return policy isn't my favorite. However, Adam himself inspects the shoes and has very high standards. I was looking to order some cigar longwings from him a couple weeks back. He checked them out and told me the vamps we're noticeably different and said he would sell them as irregulars. I told him I would pass and he let me know a new shipment would be arriving soon, which they did, and they are currently en route to me. What happened to the irregulars? Well, he posted them up for a decent discount and they were gone to a happy home the next day.
Whether you like AoC's policies or not, you are at least fully informed as a buyer. There is no hiding the ball.
Also, the fact that we don't see guys on this forum blasting AoC about a pair of poor quality shoes they received and could not return is probably indicative of the fact that Adam is not putting poor quality goods into unsuspecting buyers hands.
Just my thoughts.
I look forward to sharing pics of the longwings and unlined ptb's I have coming in this week.
I just wanted to second these comments from johnnyrich7....
Alden of Carmel's return policy is as clear as a bell.... I think it is a real disservice (sic) to Adam and his operation to condemn what his policy's are. I have purchased 5 pairs of shoes/boots from him via e-mail and he has always been courteous, upfront, honest and unfailingly polite. I think that he offers very specific and unique Alden models and he serves his customers well. I don't think it is appropriate to condemn him for policies that protect him as a small business operation.
That being said I truly believe that Adam inspects his products closely before he sends them out to customers. And I believe his seconds and irregulars would be sold as 1st quality at many other retailers. In fact I purchase a pair of the AF53's as irregulars and I spent a lot of time trying to find out what made them irregular and to this day I cannot find it.
I also believe that if those saddle shoes referenced above had been sold by Adam he would have many every attempt to correct the situation whatever the return policy is... he is, in my opinion a stand up guy!