Originally Posted by zippyh
AoC has far from dysfunctional customer service.
Seems dysfunctional to compare the return policy of a retailing giant like Nordstroms to a tiny business like AoC.
Also, Nordstroms tire return story is a myth.
First of all, to the extent it dissuades people from buying their stock, it is the *very* epitome of dysfunctional, since I am sure those fine folks are not engaged in a philanthropic enterprise.
Second, that story is true. I worked at a Nordstroms in college and I can tell you that story was specifically relayed to us by management to convey the extent to which we were to go to make customers happy. Granted, its provenance is hard to pin down, but John Nordstrom did vouch for it. And even if its not, I could tell you of dozens of crazy items returned by customers over the 2 years I worked there. Its the principle, and once again, you fail to see the point. The number of people who return items at Nordstoms is a minuscule fraction of their customer base. And while Alden of Carmel could never expect to handle the volume of returns Nordstroms does in aggregate, as a proportion of its customer base, the return rate of unsaleable items would be quite low. I can name a number of small, independent retailers of high end goods within half a mile of my home who offer reasonable returns. Spill some marinara on that super 200's suit? You're out of luck. Haven't broken the basting stitches and still have the tags attached? Sure, we'll take it back.
Its just that simple.
Edited by Junebug9122 - 6/22/12 at 8:41pm