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***The official Alden thread *** - Page 2060

post #30886 of 86479
Quote:
Originally Posted by Profligate47 View Post

Today after applying Alden Leather Defender. Guys at Alden NYC most helpful and reassuring:
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Alden 974 in Color 8

Nice shoes!! I have this shoe as well. It is on the Tremont last which Alden basically never uses (not sure why). Mine are reserved for business attire, but yours obviously are not. A true testament to Alden shell versatility.

Styles mentioned in this thread:

post #30887 of 86479
Quote:
Originally Posted by Junebug9122 View Post

Isn't it though?  You would think they'd understand one of the basic tenets of retail: making the transaction easier by offering a *real* return policy.  Even an exceptionally onerous one that returns your cash is preferable to store credit. I'm almost to the point of ordering some LWBs from jcrew in an 11 just to verify the fit, and then returning them. I'd feel bad, but its jcrew, and my twenties were a blur of serially overpaying both them and BR for clothing of middling quality, so I feel like I have some sucker credits, so to speak.
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I think it is because of people like you that AoC has the return policy they do.
post #30888 of 86479
Quote:
Originally Posted by runningfrog View Post

i wore my navy suede lwbs last weekend and took my brother to alden sf since he was in town to visit. nice store with a decent selection of alden staples. not much shell selection except black and #8. they did have a nice cigar captoe (i think it was on the aberdeen last), but very limited sizes remaining. the sales guys were really helpful and comped my brother a brush with the #8 lwbs he bought.
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these are perfect to wear sockless on warm summer days. i even wear them with shorts on the weekend. icon_gu_b_slayer[1].gif
most engineers in silicon valley dress poorly, like they are still in college. it's pretty rare to see anyone wearing aldens around here.
i'm still waiting it out for my epaulet ravello brixton boots. totally gonna be worth it though.
I am jealous. I wear my suede saddle shoes sockless and love it. icon_gu_b_slayer[1].gif
post #30889 of 86479
Quote:
Originally Posted by Ahab View Post

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I think it is because of people like you that AoC has the return policy they do.

 

Wow.  Your penetrating insight into Alden of Carmel's dysfunctional customer service really did leave me speechless. Gold star for you.

 

I never said I was going to abuse a return policy, I was merely making the observation that the only way for someone to feel comfortable making a $700 purchase is by buying from a vendor that appreciates the difficulties in getting fitted for Alden's various lasts.  That, or opt to live in one of a handful of metropolises that are well stocked with Alden's various offerings.  Many retailers of high end goods have preposterously liberal return policies for the very reason that buyers of such goods are unlikely to abuse it.  Google the story about the guy who returned tires to a Nordstroms if you need some anecdotal evidence.

 

Shoemart has done quite well for itself by having a straightforward and respectable return policy--break the last, buy the shoe.  I cannot understand why Alden of Carmel fails to see the value doing the same.  That is all.  But hey, congratulations on being a pithy judgmental prick.  I'm sure its worked out swimmingly for you so far in life.


Edited by Junebug9122 - 6/22/12 at 6:56pm
post #30890 of 86479
Quote:
Originally Posted by zazaza View Post

has anyone ever seen an unlined LHS in Navy Suede?

Yes, though I'm not positive they're unlined. Nickelcobalt is selling a pair in 9.5 A/C on the Aberdeen last.
post #30891 of 86479
Quote:
Originally Posted by Junebug9122 View Post

Quote:
Originally Posted by Ahab View Post

\

I think it is because of people like you that AoC has the return policy they do.

Wow.  Your penetrating insight into Alden of Carmel's dysfunctional customer service really did leave me speechless. Gold star for you.

I never said I was going to abuse a return policy, I was merely making the observation that the only way for someone to feel comfortable making a $700 purchase is by buying from a vendor that appreciates the difficulties in getting fitted for Alden's various lasts.  That, or opt to live in one of a handful of metropolises that are well stocked with Alden's various offerings.  Many retailers of high end goods have preposterously liberal return policies for the very reason that buyers of such goods are unlikely to abuse it.  Google the story about the guy who returned tires to a Nordstroms if you need some anecdotal evidence.

Shoemart has done quite well for itself by having a straightforward and respectable return policy--break the last, buy the shoe.  I cannot understand why Alden of Carmel fails to see the value doing the same.  That is all.  But hey, congratulations on being a pithy judgmental prick.  I'm sure its worked out swimmingly for you so far in life.

AoC has far from dysfunctional customer service.
Seems dysfunctional to compare the return policy of a retailing giant like Nordstroms to a tiny business like AoC.

Also, Nordstroms tire return story is a myth.
http://www.snopes.com/business/consumer/nordstrom.asp
post #30892 of 86479
Quote:
Originally Posted by zippyh View Post


AoC has far from dysfunctional customer service.
Seems dysfunctional to compare the return policy of a retailing giant like Nordstroms to a tiny business like AoC.
Also, Nordstroms tire return story is a myth.
http://www.snopes.com/business/consumer/nordstrom.asp
 
 

 

First of all, to the extent it dissuades people from buying their stock, it is the *very* epitome of dysfunctional, since I am sure those fine folks are not engaged in a philanthropic enterprise.  

 

Second, that story is true.  I worked at a Nordstroms in college and I can tell you that story was specifically relayed to us by management to convey the extent to which we were to go to make customers happy.  Granted, its provenance is hard to pin down, but John Nordstrom did vouch for it.  And even if its not, I could tell you of dozens of crazy items returned by customers over the 2 years I worked there.  Its the principle, and once again, you fail to see the point.  The number of people who return items at Nordstoms is a minuscule fraction of their customer base.  And while Alden of Carmel could never expect to handle the volume of returns Nordstroms does in aggregate, as a proportion of its customer base, the return rate of unsaleable items would be quite low.  I can name a number of small, independent retailers of high end goods within half a mile of my home who offer reasonable returns.  Spill some marinara on that super 200's suit?  You're out of luck.  Haven't broken the basting stitches and still have the tags attached?  Sure, we'll take it back.  

 

Its just that simple.


Edited by Junebug9122 - 6/22/12 at 8:41pm
post #30893 of 86479
Think about the % of their total inventory that 1 pair of shoes is. Now imagine that 1 pair of shoes is a rare makeup that required 1.5 years of lead time.
post #30894 of 86479
"Can't we all just get along?" - as Rodney King, RIP, was heard to say. biggrin.gif

Sounds like we have an honest disagreement. Some like a "you try them on, they are yours" policy (which is exactly what a "no crease" shell return policy is: one step = crease(s)). Others like to be able to at least try them on. Count me a part of the second camp. Apparently different policies serve different retailers well ...
post #30895 of 86479
Quote:
Originally Posted by Junebug9122 View Post

Originally Posted by zippyh View Post




AoC has far from dysfunctional customer service.

Seems dysfunctional to compare the return policy of a retailing giant like Nordstroms to a tiny business like AoC.

Also, Nordstroms tire return story is a myth.
http://www.snopes.com/business/consumer/nordstrom.asp



First of all, to the extent it dissuades people from buying their stock, it is the *very* epitome of dysfunctional, since I am sure those fine folks are not engaged in a philanthropic enterprise.  

Second, that story is true.  I worked at a Nordstroms in college and I can tell you that story was specifically relayed to us by management to convey the extent to which we were to go to make customers happy.  Granted, its provenance is hard to pin down, but John Nordstrom did vouch for it.  And even if its not, I could tell you of dozens of crazy items returned by customers over the 2 years I worked there.  Its the principle, and once again, you fail to see the point.  The number of people who return items at Nordstoms is a minuscule fraction of their customer base.  And while Alden of Carmel could never expect to handle the volume of returns Nordstroms does in aggregate, as a proportion of its customer base, the return rate of unsaleable items would be quite low.  I can name a number of small, independent retailers of high end goods within half a mile of my home who offer reasonable returns.  Spill some marinara on that super 200's suit?  You're out of luck.  Haven't broken the basting stitches and still have the tags attached?  Sure, we'll take it back.  

Its just that simple.

No, you fail to see the point that there are people who don't agree with your assessment of AoC's return policy as dysfunctional.
It's true that Nordstroms like to tell that story. But it's just a story. Did you take a return on any snow tires while you worked there?
I fail to see how using an untrue story to illustrate how good their customer service is wouldn't also be considered dysfunctional.
I'm a Seattle guy. My family has always shopped at Nordstroms. I've always had good service at Nordstroms. But that snow tire story is just pure BS.

FWIW, I bought a pair of boots from AoC. There was a defect. It was the last pair in that style in my size. He refunded me and paid return shipping.
post #30896 of 86479
Quote:
Originally Posted by zippyh View Post


No, you fail to see the point that there are people who don't agree with your assessment of AoC's return policy as dysfunctional.
It's true that Nordstroms like to tell that story. But it's just a story. Did you take a return on any snow tires while you worked there?
I fail to see how using an untrue story to illustrate how good their customer service is wouldn't also be considered dysfunctional.
I'm a Seattle guy. My family has always shopped at Nordstroms. I've always had good service at Nordstroms. But that snow tire story is just pure BS.
FWIW, I bought a pair of boots from AoC. There was a defect. It was the last pair in that style in my size. He refunded me and paid return shipping.

Can't really ask for more than that. What's wrong with AoC, then?

post #30897 of 86479

I want to purchase Indy Boots but I'm planning on waiting until fall approaches.  Is there anything I should know about?  I'm thinking supply shortages, discontinued styles, etc.  The brown chromexcel ones are looking the best to me at the moment.

post #30898 of 86479
Quote:
Originally Posted by jimney View Post

I want to purchase Indy Boots but I'm planning on waiting until fall approaches.  Is there anything I should know about?  I'm thinking supply shortages, discontinued styles, etc.  The brown chromexcel ones are looking the best to me at the moment.

The price goes up every February as far as I know, so make sure you don't wait too long. I've got them in brown CXL and love them. I don't think they're getting discontinued anytime soon.

 

You might want to look into the J.Crew Indy boot, since you can use J.Crew coupons (you can always get 10% for signing up for the email list). Most coupons seem to work on Aldens, despite their claims to the contrary. And if your local J.Crew doesn't stock them, you can always buy online, and you've got 60 days to return them to the store. The Alden 405 from J.Crew is nearly the same thing as the Alden 403, except there's a slightly different stitch pattern on the sides of the boot. I'm also not sure of the Alden x J.Crew variant has the same type of leather lining, or a full leather lining like their other collaboration boots do. 

post #30899 of 86479
Quote:
Originally Posted by jimney View Post

I want to purchase Indy Boots but I'm planning on waiting until fall approaches.  Is there anything I should know about?  I'm thinking supply shortages, discontinued styles, etc.  The brown chromexcel ones are looking the best to me at the moment.

If your size is stocked right now, you should buy them now - and not take a chance ....
post #30900 of 86479
Quote:
Originally Posted by zippyh View Post

No, you fail to see the point that there are people who don't agree with your assessment of AoC's return policy as dysfunctional.
It's true that Nordstroms like to tell that story. But it's just a story. Did you take a return on any snow tires while you worked there?
I fail to see how using an untrue story to illustrate how good their customer service is wouldn't also be considered dysfunctional.
I'm a Seattle guy. My family has always shopped at Nordstroms. I've always had good service at Nordstroms. But that snow tire story is just pure BS.
FWIW, I bought a pair of boots from AoC. There was a defect. It was the last pair in that style in my size. He refunded me and paid return shipping.

I returned some worn boots to Nordstroms once because they were killing my feet. They took them right back no questions asked, and refunded my money. Admittedly not snow tires though.

And I agree with zippyh's assessment of AoC, his return policy is reasonable and he states it upfront. He's a very small shop, which for it's size seems to be quite a polarizing place these days...
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