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***The official Alden thread *** - Page 2060

post #30886 of 94549
Quote:
Originally Posted by HorseHide View Post

Both medium widths?

Yes, both are D. Ralph Lauren is a 10D, Alden is a 9.5D, they are essentially the same length
post #30887 of 94549
Quote:
Originally Posted by Mr. Moo View Post

AofC's return policy does suck and is the only thing that had prevented me from shopping there.

In fact, I dug up an old e-mail between Adam and myself.

Me:

Adam,

Thanks for the reply.

I have had some misfortune with Alden shoes in the past, especially with shell cordovan leather completely mismatching from left to right shoe. What guarantee do you offer against such things?

I should note that this has happened with reputable sellers.

Adam's reply:

In that case, we recommend you try to purchase the shoes in a shop where you can look at the shoes yourself before purchase.

If you can't do that, then secondarily, we recommend purchasing the shoes from a retailer that is willing to issue you a refund if you are not satisfied with the shoes. I believe there are several large sellers of Alden shoes that allow returning of the shoes for a refund.

This should protect you against future misfortune.

So... does this sound reasonable? shog[1].gif
post #30888 of 94549
Look, I've seen basically every Alden retailer bashed on this board. LeatherSoul, Leffot, Alden, JCrew, whatever. These stores can't please everyone. I have had great service from AoC and will probably buy some boots from them in the future. At least AoC is clear about their return policies. Also, they typically dont let bad shoes out of their shop - they label bad share as irregulars. I you dont like them, don't shop there, it just leaves more pairs for other people
post #30889 of 94549
Quote:
Originally Posted by Jescha View Post

+1 to zippyh
Too many people abuse the return system. When I paid 700+ including shipping for a pair of shoes, I would anticipate the shoes, even dusk bags and shoe box, to be in pristine condition!

 


but sadly they aren't always
post #30890 of 94549
Quote:
Originally Posted by Alcibiades View Post

Ravello tassel loafers from Leffot
Aberdeen last

1 year ago

5869347081_265db8399c.jpg


Today

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Alcibiades,
those are awesome

i almost got a pair but didn't
now i regret it
post #30891 of 94549
Quote:
Originally Posted by Mr. Moo View Post

In fact, I dug up an old e-mail between Adam and myself.
Me:
Adam,

Thanks for the reply.

I have had some misfortune with Alden shoes in the past, especially with shell cordovan leather completely mismatching from left to right shoe. What guarantee do you offer against such things?

I should note that this has happened with reputable sellers.
Adam's reply:
In that case, we recommend you try to purchase the shoes in a shop where you can look at the shoes yourself before purchase.

If you can't do that, then secondarily, we recommend purchasing the shoes from a retailer that is willing to issue you a refund if you are not satisfied with the shoes. I believe there are several large sellers of Alden shoes that allow returning of the shoes for a refund.

This should protect you against future misfortune.
So... does this sound reasonable? shog[1].gif
Yes. Unless you feel he owes you something? He has given you the advice that he thinks would be best for you. Could you tell me exactly what is unreasonable about that?
post #30892 of 94549
Quote:
Originally Posted by Ahab View Post

Yes. Unless you feel he owes you something? He has given you the advice that he thinks would be best for you. Could you tell me exactly what is unreasonable about that?

It's the worst return policy among online Alden retailers. The shoes I was referencing in my e-mail, if they came from AofC, would be unwearable and also un-returnable. That is reasonable? What if I had not written and asked and had simply ordered, and received a fudged pair?
post #30893 of 94549
Quote:
Originally Posted by Mr. Moo View Post

It's the worst return policy among online Alden retailers. The shoes I was referencing in my e-mail, if they came from AofC, would be unwearable and also un-returnable. That is reasonable?
OK, So you think it is the worst return policy among online Alden retailers. Does that mean that it is unreasonable?
Quote:
Originally Posted by Mr. Moo View Post

What if I had not written and asked and had simply ordered, and received a fudged pair?
I guess that would depend entirely on what the exact problem and how you treated the shoes while you had them.

What happens if he had a Princess Moo return policy and he sent you a pair of shoes that was fudged up by someone else?
post #30894 of 94549
Quote:
Originally Posted by Mr. Moo View Post

AofC's return policy does suck and is the only thing that had prevented me from shopping there.

What exactly is the return policy?

post #30895 of 94549
Quote:
Originally Posted by misterjuiceman View Post

What exactly is the return policy?
Return policy: Shoes/boots may be sent back for exchange within 10 days of delivery date. No refunds. To exchange, shoes/boots must be in same condition as received, with no signs of try-on.

Which is weird that people keep talking about mismatched coloring on the shoes. It is a straw man argument but they will not give us a valid argument.
post #30896 of 94549
Exchange only policy on shell shoes that take 2 years to make and come in limited sizes = you either keep your crappy pair or wait two years for another. Good stuff.

It would have been nice if Adam from AofC said "I'll check the pairs and send you a pic as well to make sure you're satisfied before I ship them out."

That is great customer service. Saying "meh, go somewhere else" is not.
post #30897 of 94549
Quote:
Originally Posted by Mr. Moo View Post

Exchange only policy on shell shoes that take 2 years to make and come in limited sizes = you either keep your crappy pair or wait two years for another. Good stuff.
I get it. You know the exchange policy and you do not like it. Does that mean it is unreasonable? Is everything you do not like unreasonable?

http://www.youtube.com/watch?v=_lfxYhtf8o4&feature=plcp
post #30898 of 94549
Quote:
Originally Posted by Mr. Moo View Post

AofC's return policy does suck and is the only thing that had prevented me from shopping there.

Perhaps he read about the deerskin bags incident.
post #30899 of 94549
Quote:
Originally Posted by Jescha View Post

+1 to zippyh

Too many people abuse the return system. When I paid 700+ including shipping for a pair of shoes, I would anticipate the shoes, even dusk bags and shoe box, to be in pristine condition!
 


This is not always the case.  I personally don't think its fair that you expect every shoe to have a just off the factory finish.  This is not to say it is okay for a retailer to send a pair of shoes with signs of wear on the sole and what not but you would be surprised how many times shoes you buy have been tried on, returned, handled, etc.  The price is not really the point.  I just bought a pair of $900 Margiela shoes that I could tell have been tried on and have some small crease lines on the upper but you won't be able to pry them from my dead hands I love them so much.  You can expect that from a pair of $50 loafers to $4,500 captoes.  They are shoes and once you wear the first time for longer then a few hours you should get some signs of wear no matter how careful.  But I do understand you wanting to have a factory finish pair that hasn't been touched but sometimes it just isn't possible.

post #30900 of 94549
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Moar pics…less rancor. I don't care where you buy your Alden's from just buy 'em & post pics. Have a great weekend & everyone lighten up a bit.
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