Quote:
Originally Posted by
closerlook 
yeah, i've emailed epaulet twice and haven't received a response
edit: grammar
Mentioned already, but Mike and Adele are in Europe this week, I'm sure he'll get back to you when he's back.
Quote:
Originally Posted by
stevent 
This is Alden we are talking about. Quality control and finishing are lacking in many parts of each shoe.!
Quote:
Originally Posted by
closerlook 
** should a fix be warranted
Quote:
Originally Posted by
PhiPsi32 
Call Alden. I suspect they'll help you out. I stained my conservation boots and sent them back for refinishing. They fixed them up and sent them back at no charge to me, though I offered to pay. I received new laces too. No complaints there.
Quote:
Originally Posted by
PhiPsi32 
About three weeks. They called me before doing any work. Alden was very diligent in that regard. My compliments to the factory staff for their service.
Normally, I would agree with you. But Alden is . . . Alden. I wouldn't be upset if I had to send a new boot back for recrafting. I would be upset if they didn't do anything to correct the problem. There's going to be problems with a hand finished shoe (hand sewn or machined by hand). Some of these will make it through quality control (i.e. Alden's error rate). They're still nice shoes.
As much as I'd love to jump on the "a 700 shoe needs to be perfect," a few things I've come to get comfortable with:
1- When you pay $700 for Aldens, you are not necesarrily paying for the perfect shoe. You're paying for something rare, that doesn't come around all too often, and sells out damn near instantaneously.
2- They're shoes. We wear them on our feet, all over the ground that has god knows what on it and treats them like a cheap hooker's pimp.
Unless its a real construction issue (which I've had on my Whiskey and Ravello LWBs) where the shoe will fall apart if its not fixed, I've learned not to sweat over these things (like the missed punch holes...who the hell looks at shoes that closely anyway?). If it is a serious construction issue, like I've had, I've found Alden to be extremely helpful in repairing and sending me back the shoe, yes I was out the $30 to ship them to Mass, but again, that's part of owning Aldens. When you buy a classic car for $50k, do you complain that parts are too expensive when they go?
If you can accept these things then you'll learn to love and appreciate these shoes even more. if not, spend more on Carmina or Vass.
Quote:
Originally Posted by
pic9809 
^ thx david3558.
i like the overall look of the LSH no8 jumpers as well - pull tab and all eyelets are both pluses. but am concerned about the true-balance last being too bulbous relative to the j.crew carries. anyone seen both in person?
I have the Jumper, its an awesome boot. I wouldn't worry about the Trubalance being too bulbous. And if it is, the shoe will sell out damn near instantly, so I'm sure you'd find a buyer rather quickly to get your $$ back.