Originally Posted by zippyh
Read the dude's post.
He said the retailed already offered a refund.
If you follow the posts you will see it is no longer about the guy's shoes. Let me break it down for you.
1. What the original poster/owner of the defect boots does is his own choice and none of our business. Full refund? Great.
2. The question that was brought up by Ahab's post is what responsibility any retailer has for manufacturer defects. Ahab posited that no retailer should be required to open a shoebox and actually look at the 600+ shoes/boots before sending them off to the customer. The analogy of shoes to plastic-encased nuts and bolts from Home Depot was made as a defense.
3. I disagreed and felt any retailer should at least pop the box open and do a simple inspection. Do all retailers do this? No. Do the best retailers do this? Yes.
4. At the very worst, a retailer will offer to refund the buyer or simply assist with routing the shoes back to Alden for fixing. This has been the case with most Alden retailers I am familiar with and it sounds like the case here.
Let's move on to more shoe porn.