Originally Posted by kippy
You are correct - it is Alden's responsibility, but perhaps you are giving the retailer a pass when they share responsibility in inspecting the shoe before shipping them to you and confirming the goods are in the proper condition. Having said that, these are your shoes and it is your call and no one else's.
I am not a retailer but if it is not visible unless it is in full daylight they may not have even notcied on careful inspection. He even looked at them and put them on without noticing.
I know that a lot of retailers do check shoes but I hardly expect ANY retailer to check new good directly from the manufacturer. When I go to Home Depot they do not open all my packaging and check it before I buy.
Answer: I am not sure that can be fixed. I would contact the retailer and see if they could send them to Alden. I think a lot of the things that people go off on in this thread are very minor but I do not think this is something you are going to get over. Good luck.