Originally Posted by CHRK33
To be honest, I think Jcrew has surprisingly good service. Ask them to just replace them on the spot; I am pretty confident they will. Don't even bother with the repair route.
My Red Wing x J.Crew boots came in a couple of days ago and despite being both tagged the same size, the right boot is clearly half a size smaller than the left one. My right foot is also bigger than the left so it just makes it worse. Despite the fact that the boots were on clearance for final sale and no exchanges/returns, I emailed CS with a description of the issue and within 12 hours I had a refund sitting in my PayPal account and I don't even have the return shipping label yet.