I don't think it is feasible for the retailers to inspect every shoe that comes into their store. My father was a shoe salesman, and I spent a lot of time in his back room running stock and taking in shipments as a kid. Thinking back, I just can't imagine checking every incoming shoe in detail, even at 3x the price and (for the sake of argument) 1/3 the volume. It is far more efficient for retailers to deal with defects by replacing the defective product when a customer finds one. I have no objection to them choosing to operate in this fashion, as long as they stand behind the product, which as far as I know they generally do.
As someone suggested above, it is unfair for us to make statistical inferences about defect rates based on complaints on this board. We would need to observe the complete set of defect-free shoes that everyone here purchases as well, and of course we don't.
Exactly. It's just that Alden is being anal about replacing