Originally Posted by nurktwin
If you're trudging "below urinals and toilets," don't you think sloppy and errant Alden needle holes (like those below) might allow such unwanted liquid matter into the shoe?
Thats why I said construction issues are different. And quite frankly, anyone who needs to come to a forum FIRST, before contacting the place where you bought the shoes, or the shoe company itself, prob needs more help than what SF can provide. When I had my issue, I called Alden right away, and although I had to pay to ship them to the manufacturer, I got them back repaired, no questions asked, in TWO WEEKS. Both shoes were purchased off of B&S, one was gently worn, the other brand new, Alden never asked where I got them, or to provide a receipt, or anything like that. I think people count the wait time from their first "bitch" on here, wait a few weeks to hear everyones thoughts and "poor you"s, and then call the retailer, who either takes them back and then ships to Alden, who then send them back to said retailer, before getting back to the buyer. A simple google search for Alden Shoes would give you a number and an address. Be polite when you speak to the person on the other end. It would expedite the process greatly, rather than going through the anti-Alden bukake that this thread can produce, if people just used their noggens a little bit more and depended less on the groupthink of an internet forum. I'm not saying be a sucker, but there are more important things in life than whats discussed on here.