Originally Posted by WhoKnewI
Finally got my pair of the J.Crew captoes that I order sometime before the summer. They sent me a pair a few months ago with the worst stitching where you could literally pull the top and see the two pieces of leather separating. I returned them and had to wait for a restock. I get the second pair yesterday. No Alden box, no shoe bags, nothing. Just some flimsy, battered J. Crew box and documentation. The shoe looks like its been worn (probably tried on and worn around an uncarpeted floor) so it already has some creasing and 3 very loose speed hooks (kind of strange that I had to wait for a restock but still received shoes that someone else had purchased at one time). I know I'm being anal about this, but fuck it, they're going back and I'm just gonna get a refund this time around.
I had a very similar situation with JC Alden’s in the spring. Twice it happened - the shoes came with no Alden box, no shoe bags, and clearly a bit muffed up.
Fk, I was pissed. I gathered my complaints and went to the top. Mr. Mickey Drexler heard from me.
3 Hours later, I got a response from Mickey saying clearly this is wrong and he would get it fixed. The next day a personal shopper called me. They overnighted me a brand new pair, with box and shoe bags.
Email Mickey and let him know. I think he appreciated hearing these kind of things.