Originally Posted by zueod
Now please understand, I think these boots look and feel great, and I (probably) wouldn't hesitate to buy them all over again even knowing what I know now. It's just my misfortune that they have to be made by a company with such an egregious lack of quality control and apparent inability to perform prompt or competent repairs.
I should point out that I don't consider this to be Leather Soul's fault in any part, but rather, their regrettable burden when their hapless customers resort to seeking their assistance with a poorly made product.
I can't say that I hadn't been forewarned; I had read this thread from front to back before making my purchase, and had seen posts about the sub-par quality control, (thanks for that, StyleForum!). But my advice after all this? Send back for replacement or refund and NOT for repair.**Unless, like me, replacement isn't possible and you really are unreasonably smitten by the boot.
That's a repair worthy of a sketchy shoe repair/key cutting place, not something you'd expect when sending faulty boots back to the manufacturer for warranty. My own Alden QC episode is a few pages back; I ended up exchanging the wingtips for a pair of Alpine Perf Tip boots. The boots aren't perfect, but I kept them anyway because I didn't want to deal with the hassle of another return.
Originally Posted by clee1982
It's a combination of QC issue (shouldn't happen in the first place) and customer service (lack the will to go all the way to either fix or replace). Anyway what was their exact reason for not able to replace it for you? Alden think it looks pretty acceptable or nothing would go wrong?
Def. QC issues with Alden. Customer service? They have none. If anyone has a positive cs experience to share, I'd sure like to know about it because I don't recall ever reading anything of the sort.