Originally Posted by jet
Of course Tom, the problem is that ultimately you are the one suffering as a result of this inconsistent service. He may be a nice guy but as someone who has worked in sales I wholeheartedly believe he should move on as I think he is in the wrong business.
Since you're perpetuating the discussion, I posted it instead of pming him because of comments like yours. Why only publicize alleged "great service" and mask poor service? Kind of like alden apologists who can't admit they do no wrong and don't want to hear about production or qc issues.
1. Comments like yours I thought my experience was an anamoly. I was the one who sent him there based on Tom and everyone else's reassurance in this thread after my visit. Unfortunately his trip was further validation.
2. His was worse than mine which I did not think was possible. He himself was in disbelief and he's one of the most easy going, professional people I know who is the last person to cause any static for no reason.
If you want I can ask him to register and post his exact experience? I don't think anyone wants that. Perhaps your experience was great, mine and his was not. Like I said I know a thing or two about sales and inconsistent service is bad service. I'm sure he's a great guy though.
Seems like the a funny place to air perceived grievances. This reminds me of a time when I was over-worked and over-stressed for months on end - wasn't sleeping well, woke up wound tighter than a drum, couldn't relax, blah, blah, blah. My interaction with customers was certainly affected but I got back on track after some of the pressure was relieved.
As a one man show, Bryan has to receive stock, check it in, shelve it, shuffle the paperwork, make sure the place is clean and tidy everyday, take phone orders, answer business emails, wait on customers, ring sales, issue refunds and credits, re-stock, lock up, open up on time
EVERY GODDAMN DAY (except Sundays, perhaps) - slogging away, shoulder to the grindstone, yeoman effort, stiff upper lip - maybe talk to the boss, consult on orders, place orders, plus other duties I probably missed. Don't even get started on the days when he's been under the weather or got hold of a bad taco or his allergies acted up....
Any customer can not like a particular place and may shop elsewhere. What's the old axiom - you can't please all the people all the time?
No need to malign a guy trying to make a living.