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***The official Alden thread *** - Page 966

post #14476 of 87461
I'm sure most want to move the thread along and leave the Bryan debate (if you can call one person making some disparaging comments and everyone else having nothing but nice things to say a "debate") behind. But this has been bugging me all day so I need to add my $.02! shog[1].gif

Jet, you sound a little disingenuous when you describe listening to your friend's experience in "disbelief" - I thought you had previously had a negative experience with Bryan. Wouldn't your friend's experience serve as a further proof of your assertions? Or was it disbelief that your friend was treated so poorly? That somehow his experience was that much more unpleasant than yours?

But let's assume all you assert is correct - is a blog the proper forum to share this information? If you know and are fond of Tom (you called him out in your message) and you want his business to succeed, isn't your message more effectively communicated directly (and discreetly)?

I too have only good things to say about Bryan - in person, on the phone, by email. Cordial, informative, responsive and client-focused.
Edited by HorseHide - 7/17/11 at 7:13am

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post #14477 of 87461
Thread Starter 
Quote:
Originally Posted by LeatherSOUL View Post

Jet, I don't know what's going on either, all I can say is I'm very sorry about this and I will pass this on to Bryan at LSBH.

Bryan is genuinely a great guy and has a tremendous heart. I know there should never be an excuse, but to his credit he moved to a foreign place with no friends or family and took a foreign job to help a friend (me) in need. He deals with various stresses and situations in life like all of us. He doesn't have any retail experience or experiences dealing with customers, especially Beverly Hills customers, but I know he is trying his best. I only very recently was able to hire a part timer, Joel, for Fridays only. Till then, Bryan was alone everyday running the shop. I hope Joel will be able to join us full time soon so that we can improve our service.

If you can understand, I thank you. If not, I totally understand.

Of course Tom, the problem is that ultimately you are the one suffering as a result of this inconsistent service. He may be a nice guy but as someone who has worked in sales I wholeheartedly believe he should move on as I think he is in the wrong business.
Quote:
Originally Posted by HorseHide View Post

I'm sure most want to move the thread along and leave the Bryan debate (if you can call one person making some disparaging comments and everyone else having nothing but nice things to say a "debate") behind. But this has been bugging me all day so I need to add my $.02! shog[1].gif

Jet, you sound a little disingenuous when you describe listening to your friend's experience in "disbelief" - I thought you had previously had a negative experience with Bryan. Wouldn't your friend's experience serve as a further proof of your assertions? Or was it disbelief that your friend was treated so poorly? That somehow his experience was that much more unpleasant than yours?

But let's assume all you assert is correct - is a blog the proper forum to share this information? If you know and are fond of Tom (you called him out in your message) and you want his business to succeed, isn't your message more effectively communicated directly (and discretely)?

I too have only good things to say about Bryan - in person, on the phone, by email. Cordial, informative, responsive and client-focused.

Since you're perpetuating the discussion, I posted it instead of pming him because of comments like yours. Why only publicize alleged "great service" and mask poor service? Kind of like alden apologists who can't admit they do no wrong and don't want to hear about production or qc issues.

Disbelief because-
1. Comments like yours I thought my experience was an anamoly. I was the one who sent him there based on Tom and everyone else's reassurance in this thread after my visit. Unfortunately his trip was further validation.
2. His was worse than mine which I did not think was possible. He himself was in disbelief and he's one of the most easy going, professional people I know who is the last person to cause any static for no reason.

If you want I can ask him to register and post his exact experience? I don't think anyone wants that. Perhaps your experience was great, mine and his was not. Like I said I know a thing or two about sales and inconsistent service is bad service. I'm sure he's a great guy though.
post #14478 of 87461
jet you know i love you but you do you own a pair aldens yet? foo.gif
post #14479 of 87461
Never felt compelled to post it before, but I had a similarly off-putting experience at LSBH. It wasn't enough to warrant a complaint or to not want to return, but I certainly can see where Jet is coming from. Ordered over the phone from LSHW, and my experience there was exceptional.

Just posted here because I think Jet's comment was worthwhile.

Modern design aesthetic. Handmade in Los Angeles. www.JohnElliott.co | Instagram

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Modern design aesthetic. Handmade in Los Angeles. www.JohnElliott.co | Instagram

Reply
post #14480 of 87461
ive only had good experiences with tom and leather soul.
post #14481 of 87461
I ordered a pair of Common Projects over the phone from Bryan (Higa, right?). Service was exceptional, and the CPs got to me without a problem. I wouldn't hesitate to buy from LSBH again, and they are definitely on my list of retailers to buy from in the future. Just thought that I'd throw in my 2 cents. smile.gif
post #14482 of 87461
Quote:
Originally Posted by jslade View Post

I ordered a pair of Common Projects over the phone from Bryan (Higa, right?). Service was exceptional, and the CPs got to me without a problem. I wouldn't hesitate to buy from LSBH again, and they are definitely on my list of retailers to buy from in the future. Just thought that I'd throw in my 2 cents. smile.gif

Bryson Higa is at LSW.
post #14483 of 87461
Doesn't seem to be much of a debate on whether Bryan is capable of providing good service or not. I think that over the course of this thread the overwhelming response has been positive.
I've bought three or four pair of shoes from him and I can say that he is very enthusiastic about shoes. Have talked to him on the phone and communicated via email. In both cases I have been well served as a customer and it will keep me coming back to LS.
Do I wish that I had some sort of preferential treatment ( ability to buy limited production Alden's)? You bet I do but I don't do enough biz to garner that. Tom has been pretty clear on his business model.
post #14484 of 87461

Newbie Question: How to remove the water marks or welts on Shell cordovan, after wear in rain. Thanks

post #14485 of 87461
Quote:
Originally Posted by jet View Post


Of course Tom, the problem is that ultimately you are the one suffering as a result of this inconsistent service. He may be a nice guy but as someone who has worked in sales I wholeheartedly believe he should move on as I think he is in the wrong business.

Since you're perpetuating the discussion, I posted it instead of pming him because of comments like yours. Why only publicize alleged "great service" and mask poor service? Kind of like alden apologists who can't admit they do no wrong and don't want to hear about production or qc issues.

Disbelief because-
1. Comments like yours I thought my experience was an anamoly. I was the one who sent him there based on Tom and everyone else's reassurance in this thread after my visit. Unfortunately his trip was further validation.
2. His was worse than mine which I did not think was possible. He himself was in disbelief and he's one of the most easy going, professional people I know who is the last person to cause any static for no reason.

If you want I can ask him to register and post his exact experience? I don't think anyone wants that. Perhaps your experience was great, mine and his was not. Like I said I know a thing or two about sales and inconsistent service is bad service. I'm sure he's a great guy though.

Seems like the a funny place to air perceived grievances. This reminds me of a time when I was over-worked and over-stressed for months on end - wasn't sleeping well, woke up wound tighter than a drum, couldn't relax, blah, blah, blah. My interaction with customers was certainly affected but I got back on track after some of the pressure was relieved.

As a one man show, Bryan has to receive stock, check it in, shelve it, shuffle the paperwork, make sure the place is clean and tidy everyday, take phone orders, answer business emails, wait on customers, ring sales, issue refunds and credits, re-stock, lock up, open up on time EVERY GODDAMN DAY (except Sundays, perhaps) - slogging away, shoulder to the grindstone, yeoman effort, stiff upper lip - maybe talk to the boss, consult on orders, place orders, plus other duties I probably missed. Don't even get started on the days when he's been under the weather or got hold of a bad taco or his allergies acted up....

Any customer can not like a particular place and may shop elsewhere. What's the old axiom - you can't please all the people all the time?

No need to malign a guy trying to make a living.
post #14486 of 87461
Quote:
Originally Posted by montor View Post

Newbie Question: How to remove the water marks or welts on Shell cordovan, after wear in rain. Thanks


Lots of brushing with a horse hair brush and time.
Really seems to vary quite a bit. One pair of mine had the welts disappear in a couple of days with lots of brushing. My cigar PTB's took a couple of months.
post #14487 of 87461
Thread Starter 
Quote:
Originally Posted by PorterInjax View Post

Doesn't seem to be much of a debate on whether Bryan is capable of providing good service or not. I think that over the course of this thread the overwhelming response has been positive.
I've bought three or four pair of shoes from him and I can say that he is very enthusiastic about shoes. Have talked to him on the phone and communicated via email. In both cases I have been well served as a customer and it will keep me coming back to LS.
Do I wish that I had some sort of preferential treatment ( ability to buy limited production Alden's)? You bet I do but I don't do enough biz to garner that. Tom has been pretty clear on his business model.

No debate on whether he has the ability to or not, you completely missed the point.
Quote:
Originally Posted by jhcam8 View Post

Quote:
Originally Posted by jet View Post


Of course Tom, the problem is that ultimately you are the one suffering as a result of this inconsistent service. He may be a nice guy but as someone who has worked in sales I wholeheartedly believe he should move on as I think he is in the wrong business.

Since you're perpetuating the discussion, I posted it instead of pming him because of comments like yours. Why only publicize alleged "great service" and mask poor service? Kind of like alden apologists who can't admit they do no wrong and don't want to hear about production or qc issues.

Disbelief because-
1. Comments like yours I thought my experience was an anamoly. I was the one who sent him there based on Tom and everyone else's reassurance in this thread after my visit. Unfortunately his trip was further validation.
2. His was worse than mine which I did not think was possible. He himself was in disbelief and he's one of the most easy going, professional people I know who is the last person to cause any static for no reason.

If you want I can ask him to register and post his exact experience? I don't think anyone wants that. Perhaps your experience was great, mine and his was not. Like I said I know a thing or two about sales and inconsistent service is bad service. I'm sure he's a great guy though.

Seems like the a funny place to air perceived grievances. This reminds me of a time when I was over-worked and over-stressed for months on end - wasn't sleeping well, woke up wound tighter than a drum, couldn't relax, blah, blah, blah. My interaction with customers was certainly affected but I got back on track after some of the pressure was relieved.

As a one man show, Bryan has to receive stock, check it in, shelve it, shuffle the paperwork, make sure the place is clean and tidy everyday, take phone orders, answer business emails, wait on customers, ring sales, issue refunds and credits, re-stock, lock up, open up on time EVERY GODDAMN DAY (except Sundays, perhaps) - slogging away, shoulder to the grindstone, yeoman effort, stiff upper lip - maybe talk to the boss, consult on orders, place orders, plus other duties I probably missed. Don't even get started on the days when he's been under the weather or got hold of a bad taco or his allergies acted up....

Any customer can not like a particular place and may shop elsewhere. What's the old axiom - you can't please all the people all the time?

No need to malign a guy trying to make a living.

See above for reason I posted this. Can you call my boss for me next time I'm sick? Do you write resumes also? Not being able to please the least discerning of people is a bit disconcerting in my opinion since I am sympathetic with those in the service industries and help to make their jobs easier, never more difficult. Imagine him dealing with beverly hills residents, now that would be worrisome.
post #14488 of 87461
Quote:
Originally Posted by jet View Post


Can you call my boss for me next time I'm sick? Do you write resumes also?

Sure, glad to help.
post #14489 of 87461
Quote:
Originally Posted by jet View Post


No debate on whether he has the ability to or not, you completely missed the point.



See above for reason I posted this. Can you call my boss for me next time I'm sick? Do you write resumes also? Not being able to please the least discerning of people is a bit disconcerting in my opinion since I am sympathetic with those in the service industries and help to make their jobs easier, never more difficult. Imagine him dealing with beverly hills residents, now that would be worrisome.

hey jet the only post i see from you, are hey noob use the search button. maybe its you and your friend. just saying.
post #14490 of 87461
LOL cry me a fucking @ him having so much to do as an excuse.
It's his job that he's paid for (and paid well for I'm sure)
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